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Thriving Center of Psychology · 1 month ago

Client Engagement Specialist / Admission Specialist - East Coast Hours

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $60K/yr

2+ years exp

Thriving Center of Psychology is committed to providing exceptional mental health services tailored to the unique needs of clients. They are seeking a Client Engagement Specialist to manage incoming leads, match clients with therapists, and ensure a smooth transition into therapy.

Health CareMental HealthPersonal HealthPsychologyTherapeuticsWellness

Responsibilities

Field inquiries from potential clients via phone, email, and online forms

Match clients with therapists that best suit their psychological needs and logistical preferences

Schedule appointments based on providers' availability and abilities

Manage lead nurturing processes to convert inquiries into active clients

Maintain high levels of client satisfaction and service excellence throughout the intake process

Collaborate with therapists and support staff to ensure seamless client transitions

Keep accurate records of client interactions and statuses in our CRM system

Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff

Stay informed about the latest developments in mental health to enhance client interactions