Nokia · 7 hours ago
Head of AI for Services & Care
Sunnyvale, CA
Full-time
Hybrid
Director/Executive
20+ years expNokia is a global leader in connectivity for the AI era. They are seeking a Head of AI for Services & Care to develop and execute the AI strategy for operational excellence, focusing on maximizing uptime, efficiency, and customer satisfaction through intelligent automation and predictive analytics.
ElectronicsEnterprise SoftwareInternet of ThingsMobile DevicesTelecommunications
Responsibilities
Develop and execute the AI strategy for operational excellence, with a focus on Day 2 operations (monitoring, maintenance, optimization, and lifecycle management of AI systems in production)
Lead the deployment and continuous improvement of AI/ML solutions that automate and optimize service delivery, fault detection, resolution, and predictive maintenance
Identify and implement emerging AI technologies that deliver measurable improvements in operational reliability, efficiency, and customer experience
Serve as the primary AI thought leader and advisor to the S&C leadership team, representing S&C in key forums and customer engagements
Foster a culture of operational innovation, establishing frameworks for continuous experimentation and rapid improvement in AI-driven processes
Oversee the integration of AI solutions into existing operational workflows, ensuring seamless handover from deployment (Day 1) to ongoing operations (Day 2)
Define and track KPIs for AI in operations, including system uptime, incident reduction, automation adoption, and operational cost savings
Qualification
Required
Extensive leadership and strategic expertise, with over 20 years of experience in business management and leading large cross‑functional initiatives
At least 5 years in senior leadership roles focused on AI, automation, and operational excellence
Deep hands‑on proficiency in Day 2 operations for AI/ML systems, including monitoring, troubleshooting, scaling, and optimizing production environments
Strong technical knowledge of AI/ML, Generative AI, and LLMs, with proven application in operational automation
More than 5 years of direct experience in telecommunications or enterprise software operations, emphasizing post‑deployment reliability and lifecycle management
Proven ability to operationalize AI technologies, including automation, machine learning, and cloud computing
Preferred
Master's degree in computer science, IT, or a related field
MBA or other business-oriented postgraduate qualification
Benefits
Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond
Company
Nokia
Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb.
10001+ employees
H1B Sponsorship
Nokia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (262)
2024 (264)
2023 (259)
2022 (250)
2021 (296)
2020 (287)
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
European Investment BankNVIDIANational Telecommunications and Information Administration
2025-12-16Post Ipo Debt· $511.84M
2025-10-28Post Ipo Equity· $1B
2025-06-30Post Ipo Debt· $1.76B
Leadership Team
Justin Hotard
President and CEO
Victoria Hanrahan
Chief of Staff to the CEO
Recent News
2026-01-17
GlobeNewswire
2026-01-16
Company data provided by crunchbase