Alera Group, Inc. · 17 hours ago
Director, Employee Benefits System Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
$175K/yr - $225K/yr
8+ years expAlera Group, Inc. is looking for a Director, Employee Benefits System Operations to join their team. This role involves collaborating with national operations leadership to align Agency Management System (AMS) solutions with business needs and drive adoption of standardized workflows across Employee Benefits business lines.
Employee BenefitsFinancial ServicesInsuranceRisk Management
Hiring Manager
Naj Olsen, SHRM-CP, CP-RM™
Responsibilities
Collaborate with national operations leadership to align AMS (Agency Management System) solutions with business and operational needs while ensuring consistency with corporate goals
Drive adoption of standardized workflows, data governance, and best practices across Employee Benefits business lines to support scalability and efficiency
Serve as the AMS subject matter expert and advocate, promoting system standardization, optimization, and long-term strategy
Provide leadership and mentoring to AMS administrators, regional power users, and support staff, fostering skill development and knowledge-sharing
Oversee AMS system management and optimization, including upgrades, testing, change management, feature rollouts, and vendor partnership oversight
Establish and monitor KPIs to measure performance, adoption, data quality, and integration with enterprise reporting and BI tools
Identify process improvement opportunities and lead AMS training initiatives, ensuring consistent workflows, automation, and comprehensive training/support materials across regions
Qualification
Required
Bachelor's degree in business, information systems, insurance, or related field required
8+ years of experience in Employee Benefits insurance operations, including at least 5 years managing or supporting an AMS (e.g., EPIC, AMS360)
Demonstrated success leading cross-functional projects, system implementations, and migrations with measurable outcomes
Strong knowledge of agency workflows such as policy servicing, renewals, accounting, client data management, and document handling
Expertise in one or more AMS platforms with proven ability to manage vendors, system enhancements, and integrations
Proficiency in Microsoft Office Suite
Recognized leadership, communication, and problem-solving skills with a track record of driving continuous improvement and effective collaboration across all organizational levels
Preferred
MBA or advanced degree preferred, or equivalent relevant work experience
Experience in business intelligence tools (e.g., Power BI) considered a plus
Benefits
Medical, dental, life and disability insurance
401k
Generous paid time off
Much more
Company
Alera Group, Inc.
Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.1BKey Investors
Bank of MontrealGenstar Capital
2025-05-01Debt Financing· $1B
2023-04-12Private Equity· $100M
2017-01-04Private Equity
Leadership Team
Jim Blue
Chief Executive Officer
Alan Levitz
Executive Chairman
Recent News
2025-10-21
Company data provided by crunchbase