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Alera Group, Inc. · 1 hour ago

Director, Employee Benefits System Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$175K/yr - $225K/yr

8+ years exp

Alera Group is looking for a Director, Employee Benefits System Operations. The role involves collaborating with national operations leadership to align AMS solutions with business needs, driving standardized workflows, and overseeing AMS system management and optimization.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Collaborate with national operations leadership to align AMS (Agency Management System) solutions with business and operational needs while ensuring consistency with corporate goals

Drive adoption of standardized workflows, data governance, and best practices across Employee Benefits business lines to support scalability and efficiency

Serve as the AMS subject matter expert and advocate, promoting system standardization, optimization, and long-term strategy

Provide leadership and mentoring to AMS administrators, regional power users, and support staff, fostering skill development and knowledge-sharing

Oversee AMS system management and optimization, including upgrades, testing, change management, feature rollouts, and vendor partnership oversight

Establish and monitor KPIs to measure performance, adoption, data quality, and integration with enterprise reporting and BI tools

Identify process improvement opportunities and lead AMS training initiatives, ensuring consistent workflows, automation, and comprehensive training/support materials across regions

Qualification

Employee Benefits OperationsAMS ManagementCross-functional Project LeadershipAMS Platform ExpertiseAgency Workflows KnowledgeBusiness Intelligence ToolsMicrosoft Office SuiteLeadership SkillsCommunication SkillsProblem-solving Skills

Required

Bachelor's degree in business, information systems, insurance, or related field required; MBA or advanced degree preferred, or equivalent relevant work experience

8+ years of experience in Employee Benefits insurance operations, including at least 5 years managing or supporting an AMS (e.g., EPIC, AMS360)

Demonstrated success leading cross-functional projects, system implementations, and migrations with measurable outcomes

Strong knowledge of agency workflows such as policy servicing, renewals, accounting, client data management, and document handling

Expertise in one or more AMS platforms with proven ability to manage vendors, system enhancements, and integrations

Proficiency in Microsoft Office Suite with experience in business intelligence tools (e.g., Power BI) considered a plus

Recognized leadership, communication, and problem-solving skills with a track record of driving continuous improvement and effective collaboration across all organizational levels

Benefits

Medical

Dental

Life and disability insurance

401k

Generous paid time off

Much more

Company

Alera Group, Inc.

Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.

Founded in 2017

Deerfield, Illinois, USA

1001-5000 employees