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Sullivan University · 1 month ago

Financial Aid Coordinator

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

Sullivan University is an organization dedicated to making a difference in education. The Financial Aid Coordinator plays a vital role in facilitating the financial aid process, ensuring eligible students have access to resources for their educational goals, and providing guidance on funding options.

Higher Education

Responsibilities

Provides comprehensive and personalized financial aid counseling to students and their families

Explains various financial aid programs, eligibility criteria, and application procedures

Assists students in understanding and managing their financial responsibilities

Collaborates with the admissions office to ensure seamless coordination between admissions and financial aid processes

Stays informed about changes in financial aid regulations and policies

Ensures compliance with federal, state, and institutional guidelines

Maintains all files, documentation, student notes, and data entry according to standard operating procedures

Serves as a primary point of contact for students, parents, and other stakeholders regarding financial aid inquiries

Addresses concerns, resolves issues, and provides excellent customer service

Collaborates with academic advisors, admissions officers, and other campus departments to provide holistic support to students

Participates in cross-functional teams and committees as needed

Offers support as a backup for fellow Financial Planning team members

Engages in various activities, including admissions, academics, career-related events, graduation ceremonies, and other workshops that necessitate the involvement of a financial planning representative

Undertakes additional responsibilities as delegated

Qualification

Financial Aid CounselingCompliance with RegulationsCustomer ServiceMicrosoft Office SuiteOrganizational SkillsInterpersonal SkillsCommunication SkillsFlexibility

Required

Must be in good standing with the Department of Education

Strong interpersonal and communication skills

Flexibility in work schedule, including availability for evenings and weekends

Detail oriented with excellent organizational and time-management abilities

Proficient in computer skills, specifically in Microsoft Office Suite products

Preferred

Associate degree

Customer service experience

Benefits

90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after 1 year of employment (dependent discount increases to 90% after 3 years)

A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance

401K with Company Match

11 Paid Holidays

Paid Vacation and Sick Time

Employee Referral Bonus

Employee Discounts at Local Restaurants and Venues

Comprehensive Wellness Program