NiCE · 1 month ago
Billing Quality Analyst
USA - Sandy, UT
Full-time
Onsite
Mid LevelNiCE is a global company known for delivering extraordinary customer experiences and fighting financial crime. The Billing Quality Analyst oversees Order Management and Billing activities, ensuring the accuracy of customer invoices and operational efficiency while coaching team members and recommending process improvements.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Audit customer contracts to ensure that the Salesforce and Billing System entries will fulfill NiCE’s customer contractual obligations
Develop and implement audit plans to evaluate processes and procedures
Track & analyze audit findings and prepare detailed reports highlighting non-conformities
Collaborate with cross-functional teams to rectify quality issues and provide guidance on best practices
Drive modifications to operating practices and policies to eliminate quality gaps
Proactively escalate issues and present complex information clearly and effectively
Communicate in an effective and professional way within and outside of NiCE
Qualification
Required
Experience as an auditor, as a paralegal, or in finance
Experience with Contract Management, Fulfillment management or Subscription Management of company or customer assets, licenses or entitlements
Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal or related field, or equivalent business experience
Excellent analytical and problem-solving skills with a keen attention to detail
Proficiency in Salesforce, Billing/Invoicing and/or financial accounting systems
Solid understanding of contract language, especially around invoicing terms
Strong data and analytical skills, with the ability to combine business understanding with technology
Strong partnership with internal stakeholders in Order Management, Billing, Sales, Customer Service, Legal and Executive Leadership
Outstanding organizational, communication, interpersonal, relationship building skills which are conducive to team development
Preferred
Certification in quality auditing (e.g., ISO 9001, Six Sigma)
Benefits
NICE-FLEX
Maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Company
NiCE
NiCE is transforming the world with AI that puts people first.
Founded in 1986
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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2025-10-08
2025-09-16
2025-09-12
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