First Interstate · 1 month ago
Teller Supervisor
Billings, MT
Full-time
Onsite
Mid, Senior Level
4+ years expFirst Interstate BancSystem is a financial institution committed to providing excellent service to its clients. The Teller Supervisor is responsible for overseeing daily teller transactions and ensuring outstanding customer service while developing client relationships and recognizing referral opportunities.
BankingCredit CardsFinancial ServicesWealth Management
Responsibilities
Processes expected number of teller transactions or more daily using our current teller platforms; transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, gift card sales, travel card sales, proof transactions, and the buying or selling of foreign currency
Collaborates on the selection, placement, performance, development, promotion, and termination of branch employees with the Teller Hub Manager and/or appropriate senior level manager
Utilizes 360View to process activities, incidents, and referrals to business partners and all other lines of business
Performs supervisory responsibilities in retail branches
Mentors Teller I, Teller II, and Teller III employees
Qualification
Required
Attention to detail, including verbal and written instructions; maintain confidentiality
Effective use of tact and diplomacy as it relates to clients and co-workers
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate and percent, and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Follows all check and proper cash handling standards, meeting or exceeding bank cash balancing standards
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities
Keeps up to date on regulation changes; follows all bank policies and procedures
Completes all required annual or job-specific training
Embraces First Interstate Bank vision, mission, and values
High School Diploma or General Education Degree (GED) required
4-6 years experience in a cash handling and customer service role required
Preferred
Working knowledge and use of a personal computer, Word/Excel software programs and strong 10-key skills preferred
Benefits
Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
Company
First Interstate
At First Interstate, we meet people where they are—helping them get to where they want to be.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Riley
President and Chief Executive Officer
BRITTNEY BAUER
REAL ESTATE LOAN PROCESSOR/CLOSER
Recent News
2025-10-03
Corridor Business Journal
2025-06-28
2025-06-02
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