Niven · 1 month ago
Client Services Assistant
Carol Stream, IL
Full-time
Hybrid
Mid Level
$24.50/hr - $26.50/hr
3+ years expNiven is a premier shopper-marketing company that provides strategic retail merchandising services. They are seeking a highly organized and proactive Client Services Assistant to support account managers and ensure the smooth execution of client projects.
AdvertisingB2BBrand MarketingBusiness DevelopmentMarketing
Responsibilities
Provide day-to-day support to multiple Account Managers across client accounts
Data Entry for simple to complex orders
Job Entry
Sales Orders/Tracking
Assist with calls from the field on various programs/projects
Assist with inventory tracking
Cover account management when account managers are traveling, on PTO, etc
Responsible for coordinating shipments and installations according to program rollout schedules
Assist installers and/or customers with technical help regarding the installation of displays
Track the status point of the shipment and installation, and process necessary reports
Attend meetings to aid in the coordination of logistics and installation responsibilities
Attend store sets, where required
Welcome visitors at the front desk upon request (for special visitors)
Order breakfast/lunch for meetings, as required
Keep beverages in the showroom stocked for client meetings
Order office supplies and keep stock at adequate levels
Maintain a professional appearance
Other duties as assigned, and once there is demonstrated ability to adapt to changing job requirements as the job and associated demands evolve over time
Qualification
Required
3+ years of experience in admin, customer service, operations, or retail installations
Past Experience in Customer Service, being on the front lines
Reliable, Dependable, Trustworthy, Ethical, Strong Attention to Detail
Communicate proactively to keep internal and external stakeholders informed
Possess a positive/professional appearance
Strong desire to enhance our client relationships and their experience with Niven
Proficient In Excel and Word. Able to master order entry skills in Epicor
Develop skills to maintain Niven Link/Niven Tracker systems. Attention to detail is demonstrated
Ability to negotiate and multi-task working with multiple Account Managers & staff
Desire to perform at their highest level in the position. Follows instructions. Doesn't require follow-up
Ability to work independently and with others as required
Ability to think beyond the task, ask questions to ensure work is done properly
Benefits
Comprehensive health care options
Dental and vision coverage
An employee assistance program
Pet insurance
Generous and flexible paid time off
Flexible work scheduling
Company
Niven
Niven is a premiere shopper-marketing company, offers solution-based, strategic retail merchandising services and solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Don Hubbard
President-CEO
Recent News
2023-07-15
Company data provided by crunchbase