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Cart.com · 1 month ago

Outbound Ops. Supervisor

Dallas-TX Fulfillment Center

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cart.com is one of the fastest growing commerce enablement companies in the world, providing infrastructure for B2C, B2B, and public sector organizations. The Outbound Operations Supervisor is responsible for overseeing outbound functions including picking, packing, kitting, and order fulfillment while ensuring operations meet client service level agreements with speed and accuracy.

AnalyticsInformation TechnologyLogisticsSoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Supervise outbound associates and oversee daily operations including picking, packing, kitting, and order fulfillment

Assign labor and manage shift flow to meet client SLAs, productivity targets (e.g., UPH), and quality standards

Monitor and report on key performance indicators (KPIs), and use data to drive performance improvements

Ensure associates are trained on warehouse management systems (WMS), outbound SOPs, and safety protocols

Communicate effectively with internal teams and clients to resolve outbound processing issues and support service delivery

Support labor planning and scheduling based on forecasts and capacity needs

Foster a high-performing team environment through coaching, development, and regular feedback

Identify and escalate operational or client-related issues as needed

Contribute to continuous improvement initiatives by refining outbound workflows and supporting company growth objectives

Qualification

Outbound operations supervisionWarehouse Management Systems (WMS)Performance managementECommerce experienceOrder Management Systems (OMS)Data analysisCustomer-centric attitudeCoachingDevelopmentTeam leadershipCommunication skillsOrganizational skills