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Zim Corporation · 1 month ago

Bilingual Customer Support Specialist

Virginia Beach, VA

Full-time

Onsite

Entry Level

1+ years exp

ZIM is a company that focuses on export and import operations, and they are seeking a Bilingual Customer Support Specialist. This role involves coordinating various activities to support the Export Contact Center and managing customer communications effectively.

Information TechnologyInternetiOSMessagingSoftwareTelecommunications

Responsibilities

Answers incoming emails from internal teams at ZIM and GSS related to export bookings, documentation, and Import

Chases bookings with no activity or missing documentation details which are required to approve cargo for loading

Coordinates solutions to documentation issues for customers

Releases original bills of lading and executes express release for cash customers upon confirmation of payment receipt

Collects documents needed to secure hazardous approval and works with customers to sort out discrepancies

Creates and modifies export bookings for special cargo

Research problems and perform root cause analysis to propose permanent solutions

Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines

Any other duties as assigned

Qualification

Bilingual (Spanish)Customer service experienceCall center experienceSoft skills

Required

High school diploma or general education degree (GED)

One-year related experience and/or training in a service-related industry; or equivalent combination of education and experience

Excellent Soft skills

Bilingual required (Fluent in speaking and writing Spanish)

Preferred

Previous call center experience preferred

Company

Zim Corporation

Enterprise Data Made Easy The Zim Database creation language and IDE uses the extremely powerful Entity Relationship Architecture and as such enables rapid development of easy to maintain Enterprise Databases.

Founded in 1996

Ottawa, Ontario, CAN

11-50 employees