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TELUS Digital · 4 hours ago

Travel Customer Service Representative

Las Vegas, NV

Full-time

Onsite

Entry Level

1+ years exp

TELUS Digital is a global arm of TELUS Corporation, focused on customer experience innovation. They are seeking a Travel Customer Service Representative to provide extraordinary service to Premium card members, manage travel experiences, and ensure timely communication and resolution of issues.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Provide extraordinary customer service to our Premium card members

Own the planning, research, and execution of customized travel experiences

Build professional relationships and rapport with our Premium card members in order to deliver personalized customer experiences

Receive and send emails and phone calls to service providers (airlines, hotels, car rental companies)

Follow-up communications with card members (email, outbound call) to complete reservations, notify of schedule changes, etc

Resolve issues that may arise with card members with a sense of urgency with proper supervision

Commitment to high-quality customer service by ensuring response to calls and emails are resolved in a timely and professional manner

Deliver the brand promise every day

Qualification

Customer service experienceTravel knowledgeComputer skillsCall center experienceHospitality experienceMulti-taskingProblem solvingTeam playerEffective communicationAdaptability

Required

Minimum 1-2 years of strong customer service experience; having interacted with customers to provide resolutions and fulfill customer requests

A true passion for travel; personal travel experience required

Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest, etc

Strong computer and internet navigation skills

Strong service mentality with a willingness to go above and beyond for every customer

Ability to service a Premium customer by exuding confidence and knowledge during all customer interactions

Strong resilience and tenacity to overcome negative interactions and effectively problem solve

Solutions driven with effective consultative and critical thinking skills, having the ability to listen to and anticipate customers' needs, in turn offering confident recommendations

Possess a can-do attitude, curiosity and a healthy competitiveness

Adaptable to change with the ability to think on their feet in order to accomplish goals

Self-reliant and able to thrive under pressure in order to handle critical situations

Able to think outside the box to come up with innovative solutions

Reliability and integrity driven; possessing enthusiasm and commitment in their work

An effective team player who is able to also work independently

Excellent grammar, enunciation, pronunciation, syntax verbal and written skills

Demonstrate robust multi-tasking skills (e.g. able to log calls and interact with the customer simultaneously)

Resourceful in finding answers using available tools, best practices, and creative thinking

High professional standards and the ability to work with diverse personalities

Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 9:00 am - 1:30 am PST | 12:00 pm - 4:30 am EST | 7 days a week (subject to change based on business needs). Training schedule: 10:00 am - 6:30 pm PST | Sunday thru Thursday up to 14 weeks (subject to change based on business needs)

High school diploma or equivalent