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Madrigal Pharmaceuticals · 1 month ago

Senior Director, Commercial Patient Hub Data Operations

PA - Conshohocken - Office

Full-time

Hybrid

Director/Executive

$253K/yr - $310K/yr

15+ years exp

Madrigal Pharmaceuticals is a biopharmaceutical company focused on delivering innovative therapies for metabolic dysfunction-associated steatohepatitis (MASH). The Senior Director, Commercial Patient Hub Data Operations will establish and lead data operations for the patient services hub, ensuring data governance and operational excellence to optimize patient outcomes.

BiopharmaBiotechnologyMedical DevicePharmaceutical

Responsibilities

Design, implement, and operate Madrigal’s patient hub data strategy, processes, and systems

Oversee ingestion, integration, and stewardship of data from specialty pharmacies, hubs, copay programs, and field reimbursement partners

Establish strong governance frameworks for relevant requirements including HIPAA and contractual compliance

Partner with Legal and Compliance to manage data use, sharing, and retention policies

Manage hub data pipelines (daily/weekly feeds, exceptions management, reconciliation)

Ensure KPIs such as time-to-fill, speed-to-therapy, patient adherence, and case resolution are consistently available and accurate

Lead a cross-functional data team (engineers, analysts, stewards)

Oversee vendor relationships (hub service providers, data integration partners, CRM vendors such as Salesforce/Veeva)

Deliver curated datasets and dashboards to Patient Services, Market Access, Field Reimbursement, and Brand Teams

Partner with Commercial Analytics to drive patient access, pull-through, and hub effectiveness insights

Qualification

Data managementCommercial operationsCRM platformsCloud-based data solutionsData integrationData governanceLeadershipProblem-solvingStrategic thinkingOrganizational skills