Inotiv · 1 month ago
IT Support Services Technician I
Alice, TX (E)
Full-time
Onsite
Entry Level
1+ years expInotiv is a growing contemporary drug discovery and development company seeking an energetic and customer-oriented IT Support Technician to provide 1st line onsite IT support. The role focuses on delivering exceptional technical support and troubleshooting for computer systems, software, and hardware while assisting users with IT issues and contributing to the overall efficiency of IT operations.
BiopharmaLife ScienceMedical DevicePharmaceutical
Responsibilities
Provide first-line technical support to users via phone, email, or in-person
Assist users with troubleshooting and resolving hardware and software issues
Diagnose and resolve network connectivity problems
Install, configure, and update computer systems, software, and peripheral devices
Set up and maintain user accounts, permissions, and security settings
Educate users on proper system usage and best practices for data security
Document and track support requests, resolutions, and user feedback
Collaborate with other IT team members to escalate and resolve complex issues
Perform routine system maintenance tasks, such as backups and software updates
Identify recurring problems and suggest improvements to prevent future incidents
Keep abreast of emerging technologies and trends in the IT industry
Maintain inventory of hardware, software, and peripheral devices
Assist in the setup and support of audiovisual equipment for meetings and presentations
Provide basic training and guidance to users on new software applications or system features
Maintain a high level of professionalism and customer service in all interactions with users
Qualification
Required
Minimum of one (1) year related IT experience
Proven experience in providing technical support in a professional setting
Solid understanding of computer hardware, software, operating systems, and networking concepts
Proficiency in troubleshooting and resolving common IT issues
Knowledge of help desk ticketing systems and remote support tools
Familiarity with Active Directory and user management
Basic understanding of TCP/IP, DNS, DHCP, and other networking protocols
Ability to install, configure, and troubleshoot desktops, laptops, and peripherals
Strong communication skills to effectively interact with users of varying technical expertise
Excellent problem-solving and analytical abilities
Ability to prioritize and manage multiple tasks in a fast-paced environment
Attention to detail and commitment to delivering high-quality customer service
Willingness to learn new technologies and keep up with industry advancements
Availability to work flexible hours, including occasional evenings or weekends for maintenance or on-call support as required
Ability to function effectively independently, as necessary
Work may require the use of PPE (personal protective equipment)
Preferred
Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus
Benefits
Health and dental coverage
Short- and long-term disability
Paid time off
Paid parental leave
401K
More
Company
Inotiv
Inotiv provides biopharmaceutical analytical, reproductive toxicology, medical device testing, DMPK, consulting and pathological services.
1001-5000 employees
H1B Sponsorship
Inotiv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$27.64MKey Investors
Indiana Economic Development Corporation
2024-12-18Post Ipo Equity· $27.6M
2022-06-20Grant· $0.04M
1997-11-28IPO
Leadership Team
Greg Beattie
Chief Operating Officer
Recent News
2025-12-13
2025-12-11
Company data provided by crunchbase