UICGS / Bowhead Family of Companies ยท 1 week ago
Avaya Voice Engineer
UICGS / Bowhead Family of Companies is seeking an Avaya Voice Engineer to provide Base Telecom Support. The role involves operating and maintaining government-owned telephony switches and ensuring compliance with DoD/Navy standards while providing reliable voice and data services.
Responsibilities
Operate and maintain government-owned telephony switches (PBX), including: Avaya Systems CM4.0
Troubleshooting and repair of switch issues
Software updates and patching
Installation and configuration of switch hardware
Daily operation monitoring
Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
Utilize company vehicle to travel to remote locations weekly
Ensure switch systems remain fully operational and compliant with DoD/Navy standards
Other duties as assigned
Qualification
Required
2 years of experience required
Prior experience within DoD networks
Avaya Certified Support Specialist (ACSS) or equivalent
Nortel Meridian System Administration or equivalent
IAT Level II (per DoD 8570.01-M)
Cisco Certified Network Associate (CCNA)
Red Hat Certified System Administrator (RHCSA)
Microsoft Certified Solutions Associate (MCSA) or equivalent
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
Ability to communicate effectively with all levels of employees and outside contacts
Must be able to lift up to 50 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
Must currently hold a security clearance at the Secret level
US Citizenship is a requirement for Secret clearance at this location
Preferred
Associate's degree or higher in IT or Cybersecurity
5 years of experience preferred