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Atlantic Health · 1 month ago

Education & Service Excellence Intern

475 South Street, Morristown, NJ, 07960, US

Internship

Onsite

Intern

Atlantic Health is committed to fostering a culture of compassion and responsiveness, and they are seeking an Education & Service Excellence Intern to support the Patient experience team. This internship involves implementing patient experience strategies and contributing to initiatives that enhance service excellence and strengthen patient feedback processes.

FitnessHealth CareHospitalMedical

Responsibilities

Learn the Extraordinary Caring in Action (ECA) framework and support its application across departments

Assist in the Train-the-Trainer logistics, including preparing materials and coordinating sessions

Support tracking, evaluations, and documentation for education sessions and behavioral-based audits

Learn the full workflow for handling patient concerns, including intake, investigation, and documentation

Shadow patient relations staff to observe de-escalation techniques and empathetic communication

Assist with tracking trends, preparing monthly summaries, drafting follow-up letters, and organizing documentation to support timely case closure

Understand leader rounding practices and site readiness reviews used to proactively assess patient experience

Shadow practice visits and assist in mapping workflows tied to patient experience

Prepare talking points or briefs to support rounding and recognition efforts

Support small improvement pilots that reinforce compassionate communication and staff engagement

Qualification

Patient experience strategiesData-informed approachEmpathetic communicationRelationship buildingDocumentation skills

Required

Support the Patient experience team in fostering a culture of compassion, responsiveness, and extraordinary caring across the organization

Assist with implementing patient experience strategies, responding to patient feedback, and contributing to practice visits

Play a key role in ensuring every patient's voice is heard and support the translation of feedback into timely, meaningful action

Contribute to initiatives that enhance service excellence, strengthen patient feedback processes, and support staff recognition efforts

Emphasize a proactive, data-informed approach to improving the patient experience