Mom's Meals | A Purfoods Company · 1 month ago
Senior UX Research and CX Strategist
United States
Full-time
Remote
Senior Level, Lead/Staff
$117K/yr - $160K/yr
8+ years expMom's Meals delivers medically tailored meals that help people live healthier, more independent lives. They are seeking a founding Senior CX/UX Researcher to create and lead their research discipline, focusing on customer understanding to drive engagement and satisfaction.
Food and BeverageHealth CareNutritionWellness
Responsibilities
Build the Function: Develop a company-wide research strategy and roadmap. Stand up tools, repositories, and repeatable processes that scale insight generation and promote evidence-based decisions
Lead Research: Plan and execute qualitative and quantitative studies (interviews, surveys, usability, ethnography) that uncover unmet needs and reveal opportunities to improve engagement, satisfaction, and adherence
Advance Measurement: Partner with analytics and product to define success metrics and link behavioral and attitudinal data, demonstrating clear ROI for research investments
Prioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve, improve retention, and increase referral satisfaction
Drive Insight to Action: Translate research into actionable frameworks and executive narratives that connect insight → decision → business result. Influence leaders to prioritize high-impact improvements
Partner Across Teams: Collaborate with Design, Clinical, and Operations teams to embed insight early in product and service development
Enable the Org: Coach product and design teams in lightweight research methods, cultivating a culture of curiosity, empathy, and experimentation
Qualification
Required
8+ years in UX, CX, or Service Design Research within healthcare, health tech, or other complex service environments
Proven success building or scaling a research function and demonstrating measurable business and user impact
Expertise in qualitative and quantitative methods, synthesis, and storytelling for technical and executive audiences
Ability to connect insight to outcomes across digital, clinical, and operational experiences
Curiosity, empathy, and a bias toward practical, data-driven action
Preferred
Background in Medicaid, Medicare, LTSS, or SDOH programs
Experience in public health, anthropology, or design strategy
Research with older adults or vulnerable populations; familiarity with HIPAA standards
Company
Mom's Meals | A Purfoods Company
Mom’s Meals is a leading national provider of nutrition solutions and home-delivered meals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Choi
President
Recent News
2025-09-19
2025-08-29
Company data provided by crunchbase