Constant Contact · 4 hours ago
Senior Design Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $136K/yr
5+ years expConstant Contact is a company that empowers business owners and individuals to succeed online. They are seeking a proactive and strategic Senior Design Operations Manager to optimize design processes, improve collaboration, and enhance the team's impact.
EmailEmail MarketingEvent ManagementMessagingSocial Media Marketing
Responsibilities
Identify and address bottlenecks and friction points within the end-to-end design lifecycle (e.g., discovery, critique, stakeholder review, and engineering handoff)
Design, implement, and maintain standardized, efficient operating procedures and templates for the Design organization to ensure predictable quality and maximize velocity
Partner with Design Leadership to manage project prioritization, track team capacity, and assist with resourcing strategies to ensure designers are allocated to high-impact work
Establish and govern a central repository for operational knowledge, ensuring documentation for processes, roles, and collaboration models is clear, accessible, and current
Define and champion best practices and standardized workflows for the team's current core design technology, including Figma, prototyping tools, and research platforms
Strategically evaluate and make recommendations on emerging tools and technologies to ensure the design stack remains efficient, secure, and future-proof
Own the planning, logistics, and facilitation of key design team rituals, including large-scale design critiques, quarterly planning sessions, and all-hands meetings, fostering a connected and engaging team culture
Develop and execute a comprehensive onboarding program for all new design, research, and content team members, ensuring rapid and effective integration into our processes and standards
Manage and coordinate internal and external communications for the design team, ensuring transparency and alignment with key partners in Product and Engineering
Qualification
Required
5+ years of professional experience in a Design Operations, Program Management, or a similar operational role supporting a large UX or Product organization
Proven expertise in mapping, optimizing, and scaling complex design workflows within a technology company
Deep working familiarity with modern design technology, especially Figma for component library management and collaboration
Exceptional written, verbal, and presentation skills, with a track record of successfully driving process adoption and influencing stakeholders across various disciplines
Meticulous organizational skills with a keen eye for detail and the ability to manage complex schedules and logistics for a distributed or hybrid team
Familiarity with AI-powered tools that streamline design processes (e.g., automated documentation, asset tagging, or large-scale data analysis of design feedback). Demonstrated ability to assess and implement new operational technologies to increase team efficiency and scale
Benefits
Health and welfare benefits including paid leave
A generous paid time off policy
A competitive benefits package that supports the health and well-being of you and your family
Company
Constant Contact
Constant Contact makes digital marketing easy and effective for small businesses and nonprofits across the globe.
1001-5000 employees
H1B Sponsorship
Constant Contact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (16)
2023 (16)
2022 (33)
2021 (21)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$423.16MKey Investors
Clearlake Capital GroupGreylock
2025-10-07Private Equity
2021-02-11Private Equity· $400M
2015-11-02Acquired
Leadership Team
Frank Vella
Chief Executive Officer
Jerry Jao
SVP & GM
Recent News
The Journal Record
2025-11-09
Company data provided by crunchbase