Safe-Guard Products International · 1 month ago
Operations Supervisor
Atlanta, GA, US
Full-time
Hybrid
Entry, Mid Level
2+ years expSafe-Guard Products International, founded in 1992 and based in Atlanta, focuses on providing high-quality vehicle protection products to the automotive industry. The Operations Supervisor will oversee the Administrative Processing department, ensuring efficient claims handling, employee performance, and maintaining a positive work culture.
AccountingAutomotiveCustomer ServiceRisk ManagementWholesale
Responsibilities
Monitors day-to-day activities in the department to ensure efficient claims handling
Reviews and analyzes adjuster performance in productivity, accuracy, and timeliness of claims handling using data obtained through the CMS system
Offers feedback and guidance to adjusters in areas where improvements are needed. Responsible for communicating changes to procedures and providing additional training when necessary
Works closely with Claims Management to provide feedback, discuss concerns, and resolve complex issues related to the claims department and claims personnel
Maintains departmental goals in reducing company losses
Interacts with other applicable department managers, supervisors, and senior-level/executive personnel
Works closely with personnel in other departments for assistance with claims
Corresponds with underwriters to address any concerns or questions related to claims handling
Handles complex inquiries with customers, dealers, and agents, resolving related issues to claims
Resolves escalated customer problems ensuring customer resolution and satisfaction
Conducts annual performance reviews, ensuring effective performance metrics and tracking are in place
Monitors attendance and conducts actions when necessary
Approves PTO and ensures policy adherence
May serve as back-up to adjusters or processors when necessary
Offers solutions and suggestions to help improve the overall processes in the department
Ensures departmental procedures are followed
Prepares necessary reports to streamline processes for improvements
Works with Human Resources Manager to resolve employee issues and other applicable performance deficiencies
May periodically monitor associate's customer calls for coaching and development, ensuring that problematic calls are resolved, and that positive performance trends are attained
Qualification
Required
High school diploma or equivalent combination of education and experience is required
Must have strong people, interpersonal skills, and presentation capabilities
Must have superior verbal/written skills with the ability to communicate effectively to employees and customers
Must have strong computer skills and the ability to understand service policies
Must be proficient in Windows and MS Office Products
Must be innovative, analytical, and able to offer solutions to challenging situations
Exercises sound judgment when interacting with employees and customers
Demonstrated ability to work independently and creatively
Proven coaching and mentoring skills used to effectively develop employees, influence and change individual behavior and assist employees in achieving a high level of success and productiveness
Proven leadership skills to effectively develop, lead, inspire, and motivate a high-performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day issues
Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions
Take a proactive approach to bring about change, applying new ways to develop employees through improved and proven training methodologies
Demonstrated ability to master technical aspects of the role in which they are leading
Preferred
College degree is preferred
2+ years experience in the insurance, financial, or back-office preferred
Benefits
Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More!
Company
Safe-Guard Products International
Safe-Guard is the only Protection Products Platform serving OEMs, top retailers, and independent agents in the finance and insurance sector of the automotive, powersports, marine, and RV industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-15Acquired
2007-07-11Private Equity
Leadership Team
James Anthony Tom
Vice President, Direct to Consumer
Randy Barkowitz
Executive Chairman
Recent News
The Business Journals
2025-01-10
Company data provided by crunchbase