Customer Experience Communication Associate jobs in United States
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Hyundai Capital America · 1 month ago

Customer Experience Communication Associate

positionUnited States-California-Irvine
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$64K/yr - $96K/yr
date2+ years exp

Hyundai Capital America provides a wide range of financial products tailored for Hyundai, Genesis, and Kia customers. The Customer Experience Communication Associate plays a crucial role in enhancing customer satisfaction by managing customer communications and creating engaging digital content.

Financial Services

Responsibilities

Review, draft and edit customer communications, (emails, letters, digital messages), ensuring they are clear, consistent, and customer friendly and enhance customer satisfaction, retention, and brand loyalty
Plan, script, and produce “how-to” videos utilizing storytelling and video creation tools to simplify complex topics and enhance customer understanding of basic tasks (e.g., how to make an online payment)
Gather customer feedback and sentiment trends from social media platforms (e.g., Facebook, X/Twitter, LinkedIN, Reddit) using Brandwatch tool. Summarize findings and share key insights with stakeholders to enhance customer experience
Partner with internal stakeholders (Legal, Compliance, Marketing, Operations) to coordinate updates, obtain approvals to ensure aligned messaging, smooth implementation of new communication initiatives and consistency across communication channels
Maintain a log of all updated communications, track communication performance metrics, present actionable insights to leadership and assist in reporting improvements

Qualification

Customer communication managementVideo content creationSocial media monitoringBrandwatchVideo editing toolsMicrosoft Office SuiteCustomer-centric approachExceptional writing skillsCross-functional collaborationAttention to detail

Required

Minimum 2-4 years' related experience in customer communication processes, communication material and customer feedback analysis and reporting
Hands-on experience creating videos (tutorials, explainers, or training videos)
Experience using social listening tool Brandwatch
Bachelor's degree in business, communications or related field; or equivalent work experience
Exceptional writing and editing skills, with a strong grasp of tone, clarity, and empathy
Proficiency in video editing tools (Adobe Premiere Pro, After Effects)
Understanding of brand voice, tone, and customer experience principles
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail with a customer-centric approach

Preferred

Training or certification in UX writing, or video editing a plus

Benefits

Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement

Company

Hyundai Capital America

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As a captive auto finance company, we achieve success by helping our partners succeed.
dateFounded in 1989
location
Irvine, California, USA
people-size1001-5000 employees
web-link
http://www.hyundaicapitalamerica.com/

Funding

Current Stage
Late Stage

Leadership Team

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DK Kwon
CEO Advisor
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Marcelo Brutti
Chief Executive Officer
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Recent News

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2025-07-23
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Company data provided by crunchbase