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NYC Department of Social Services · 1 month ago

DIRECTOR OF ENGAGEMENT AND EMPLOYMENT

Manhattan, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$68K/yr - $139K/yr

4+ years exp

The NYC Department of Social Services provides essential services to individuals and families in need. They are seeking a Director of Engagement and Employment Services to lead Career Pathways programs and manage vendor relations, while collaborating with various stakeholders to develop effective project plans and ensure compliance with agency standards.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Work collaboratively across all DSS programs and with external partners/stakeholders, community-based organizations, and employers to develop project plans to meet the needs of the population served

Serve as a team leader in all Career Pathways Programs and vendor relations, representing the ADC as needed

Provide Technical assistance to partners relating to HRA system and procedures

Assist in the planning and developing of monthly meetings and training courses for CS contractors

Evaluate programmatic needs and client referral criteria, forecasting participation levels and referrals as needed

Create, analyze, and submit reports on various metrics to track statistical data and key indicators to determine appropriate resource allocation

Perform quality control measures by reviewing all data supplied about training and education

Advise the Assistant Deputy Commissioner on the selection and assignment of top-level administrative staff, site staffing needs, physical plan deficiencies, and relocation recommendations

Generate supporting data for new initiatives and joint projects

Develop, monitor, and maintain electronic information in a collective database system, including but not limited to the storage of all client records related to training and education

Participate in the process to automate procedures for computer access and coordinated activities by testing systems

Draft reports, develop charts, complete action plans that map the outlines of programmatic objectives

Coordinate and strategically plan various activities related to securing resources and support needed for new projects with Logistical Support, Information Technology Systems (ITS), Office of Staff Resources (OSR), and Finance

Implement operational systems by applying standard techniques of operations research, systems analysis, and other means to improve the flow of work and delivery of services

Ensure all staff comprehends and meets compliance standards, and effectively convey information on Federal, State, and Local mandates

Enforce agency policies and regulations such as/relating to DSS and City development and coding standards, Cyber Security policies and mandates, technology upgrade refresh cycles, ITS policy changes, and periodic infrastructure upgrades by creating roadmaps and allocating resources, reviewing code, and scheduling security testing to ensure that staff adhere to the best practices and proven methodologies laid out in the City, Cybersecurity and Agency standards and policy documentation

Advise the Director of Alternative Engagement on current statistics

Qualification

Data analysisMicrosoft AccessOracle Business IntelligenceProject managementAZUREJAVA ScriptsCash Assistance processesTechnical staff collaborationInterpersonal skillsWritten communicationVerbal communication

Required

A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services

Education and/or experience equivalent to '1' above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in '1' above

Preferred

Ability to coordinate multiple projects in a high-pressure and time sensitive environment

Highly proficient in Microsoft Access and Oracle Business Intelligence Enterprise Edition (OBIEE)/Data Smart

Ability to write and analyze Business Rules

Ability to create PowerPoints, Advance Excel, and comparison charts and graphs

Knowledge of the following: AZURE, JAVA Scripts, SEAMS, NYCWAY, POS and Pivot tables

Strong working knowledge of Cash Assistance employment processes and systems

Excellent analytical, written, verbal, and interpersonal skills

Extensive experience working with technical and non-technical staff

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees