FirstEnroll · 1 month ago
Supervisor, Customer Service
Holmdel, NJ, US
Full-time
Onsite
Mid, Senior Level
2+ years expHeathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem. The Customer Service Supervisor plays a crucial role in ensuring exceptional service and support, overseeing daily operations, implementing training programs, and analyzing customer feedback to enhance satisfaction.
BillingHealth CareInsurance
Responsibilities
Supervise and mentor customer service representatives to ensure high-quality service delivery
Monitor team performance metrics and provide regular feedback to team members
Handle escalated customer inquiries and resolve complex issues in a timely manner
Develop and implement training programs to enhance team skills and knowledge
Collaborate with other departments to improve overall customer experience and service processes
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role, with at least 2 years in a supervisory position
Strong communication and interpersonal skills
Preferred
Bachelor's degree in business administration or a related field
Experience with customer service software and CRM systems
Bilingual proficiency in English and another language
Company
FirstEnroll
FirstEnroll is a third party billing company that offers health insurance billing and enrollment services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sheridan Capital Partners
2023-06-12Private Equity
Recent News
2025-10-28
2025-10-23
Company data provided by crunchbase