Medline Industries, LP · 1 day ago
Quality Tech
Mundelein, IL
Full-time
Onsite
Entry Level
$23.25/hr - $32.50/hr
1+ years expMedline is a growing worldwide organization that focuses on quality management within the medical device and pharmaceutical industries. The Quality Tech role is responsible for managing product complaints, conducting investigations, and providing support to stakeholders on quality activities related to complaints.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements
Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions
Qualification
Required
High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor's degree in relevant field
Experience in providing customer service to both internal and external stakeholders
Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines
Strong analytical and problem-solving abilities with attention to detail
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred
2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving
Experience with SAP or similar complaint investigation software
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline Industries, LP
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline Industries, LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
2026-01-07
2025-12-26
TheStreet.com
2025-12-20
Company data provided by crunchbase