NEOGOV · 1 month ago
Resident Manager
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
$58K/yr - $78K/yr
1+ years expNEOGOV is a part of the Sacramento Housing and Redevelopment Agency, which is dedicated to revitalizing communities and providing affordable housing opportunities. The Resident Manager will serve as the primary interface with tenants, handling property management tasks, ensuring maintenance, and addressing tenant concerns.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Collect delinquent rents
Draft notices including lease violations, 3-day and 30 day notices
Prepare weekly and daily reports, resident communication and move-in/move/out processes
Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff
Document and communicate tenant complaints and requests to Regional Community Manager and Central Office
Report maintenance problems as needed including submitting online maintenance requests
Orient and instruct new tenants on property operations and appliance/equipment operation
Assist in organizing, planning and implementing unit inspections and resident activities
Maintain tenant list
Enforce all property rules including parking/valid vehicle registration requirements
Update signage, maintain front door entry programming and alarm system information
Maintain calendars for community rooms and distribute and post notices and announcements
Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities
Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations
Establish and maintain effective and cooperative working relationships with tenant, co-workers and management
Attend resident meetings and trainings as required
Place recycling bins in parking lots before pick-up, and return bins after pick-up
Respond to telephone calls and emails in a timely manner
Provide cover for other Property Community Managers at other sites during absences
Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork
Process incoming rents in Yardi
Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations
Report on the daily log and submit to Regional Community Manager and Central Office corrective action items
May perform general light custodial work including picking up debris in common areas
Ensure that property maintains attractive "curb appeal" at all times
Qualification
Required
High school diploma or general education
One year related experience in property management
Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required
Ability to communicate effectively in English both verbally and in writing
Preferred
Experience providing customer service/ and working with social services programs
Benefits
Alternate 9/80 Work Schedule
CalPERS Pension Retirement
Comprehensive Health Benefits
Generous Paid Time Off Package
$175 Downtown Parking subsidy for eligible employees
Professional Development opportunities
12 paid holidays plus 3 floating holidays
Agency closure the last full week of December
2 weeks of vacation per year with increasing accruals based on years of service
12 sick days per year
Medical and Dental insurance for full family (through CalPERS)
Free Vision insurance for up to Employee + 1
$10,000 life insurance
Bilingual pay – 5% additional
Downtown parking subsidy of $175/month (eligible locations)
Tuition and Student loan reimbursement up to $5,250 per year
CalPERS pension
Free medical insurance after retirement after 20 years of service
Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource.
SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
SHRA strives to provide a work-life balance to all employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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