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NYC Department of Social Services · 1 month ago

QUALITY CONTROL CASE REVIEW SUPERVISOR

Manhattan, NY

Full-time

Onsite

Mid, Senior Level

4+ years exp

NYC Department of Social Services is responsible for protecting the integrity of social services programs. The Quality Control Case Review Supervisor will supervise QC Case Reviewers, ensure compliance with Federal/State rules, and monitor case reviews for accuracy and integrity.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Supervise and provide guidance to QC Case Reviewers assigned to conduct reviews for either the Enhanced Quality Assurance System (EQAS) or the State Case Review units. Provide guidance and clarification to QC Case Reviewers on Federal/State rules and regulations to ensure adherence to the SNAP Source Book

Ensure that Case Reviewers assigned to the State Case Review unit. Evaluate and review all cases found in error status by the New York State Office of Temporary and Disability Assistance (NYSOTDA). Review the corrective action memorandums and supporting documentation on State OTDA error findings to assess the accuracy, validity and integrity of the material

Monitor the preparation and submission of detailed correspondence and documentation to be sent to New York State Quality Control regarding disagreements to their error findings to ensure the accuracy of audit results reponed to CA and NCA centers

Supervise Non-Cash Assistance (6.1CA) EQAS SNAP review to obtain information on the current financial status and eligibility factors in each case. Ensure that QC reviews replicate Federal/State QC methodology and comply with the directives and protocols outlined in the Federal Nutrition Service (FNS) Handbook

Research and interpret Federal and State regulations and policies to determine whether City's Procedures have been properly applied and compliant with the State. Train QC Case Reviewer on these rules and procedures on an on-going basis to keep current with departmental procedures and Federal, State and City revisions

Ensure subordinate staff attend appropriate training sessions conducted by other State and City offices to improve unit performance

Assign and review work of subordinates and when appropriate returns for needed correction, additions, and/or further clarifications. Maintain internal controls and supervisor case notes for tracking that appropriate follow-up work is completed accurately and within mandated deadlines

Review finalized cases to ensure that QC workbooks are completely documented, SNAP budget computations are accurate, third-party collateral clearances and system matches are processed and documented as required following FNS guidelines. Ensure that the eligibility and payment accuracy decisions on cases under review are correct, complete and recommended corrective actions are in accordance with mandated procedures

Supervise the preparation of detailed analysis of error causation, timing and fiscal impact of specific errors on an individual basis summarizing error findings to be used in planning corrective actions initiatives

Supervise the preparation of detailed narrative summaries on all SNAP payment error findings, detailing the causation, timing, error element, error amount and fiscal impact of specific errors needed for analysis, error tracking and development of corrective action initiatives

Attend meetings and participate in special projects as needed to support the work and goals of the unit

Qualification

Quality ControlSupervisory ExperienceFederal/State RegulationsClerical ExperienceTraining SkillsAnalytical SkillsCommunication Skills

Required

Applicants must be permanent in the Principal Administrative Associate Civil Service title

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience

Education and/or experience equivalent to the above qualifications. However, all candidates must possess the one year of administrative or supervisory experience as described

Education above the high school level may be substituted for the general clerical/administrative experience at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years

New York City residency is generally required within 90 days of appointment

This position is also open to qualified persons with a disability who are eligible for the 55-a Program

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees