Inogen · 6 hours ago
Patient Education & Engagement Manager
Plano, TX
Full-time
Onsite
Entry, Mid Level
$76K/yr - $88K/yr
2+ years expInogen is seeking a Patient Engagement Program Manager to design and execute programs that keep patients informed and engaged throughout their customer lifecycle. The role involves building structured programs, communication workflows, and educational content to improve customer experience and long-term loyalty.
Health CareManufacturingMedical Device
Hiring Manager
Casandra Castelli, SHRM-CP
Responsibilities
Build and manage patient engagement programs across onboarding, education, adherence, and long-term retention
Develop communication journeys (email, SMS, phone scripts, in-product messaging) tailored to patient milestones and needs
Create standardized touchpoints to improve engagement, loyalty, and lifetime value
Collaborate with product, clinical, legal, and regulatory teams to ensure messaging is accurate, compliant, and effective
Develop or refine patient-facing educational materials (guides, videos, FAQs, step-by-step instructions)
Identify common barriers to understanding or adherence and build tools to address them
Partner with clinical team to write patient-friendly, accessible resources
Analyze patient behavior, feedback, dropout points, and retention metrics to identify improvement opportunities
Conduct research, listening sessions, or surveys to understand patient needs and pain points
Propose and test new engagement strategies, content formats, or programs
Work closely within the DTC marketing team to align brand messaging and campaigns with patient journeys
Partner with Patient Services to ensure programs reflect real needs and reduce inbound support volume
Collaborate with legal, compliance, regulatory, and medical affairs to ensure messaging aligns with external facing communication, advertising and promotional guidelines
Track performance against KPIs such as adherence, retention, satisfaction (NPS), activation, and program participation
Present insights, recommendations, and program performance to leadership
Optimize engagement programs based on data, testing, and patient feedback
Qualification
Required
2–5 years of experience in patient engagement, lifecycle marketing, experience design, content development, or customer retention
Strong understanding of customer/patient journey mapping and behavior-based communication
Excellent communication and writing skills with the ability to translate complex concepts into simple, patient-friendly language
Experience building email/SMS journeys, educational programs, or CRM-based automation
Data-driven mindset with the ability to gather insights and translate them into action
Comfortable working cross-functionally with marketing, support, product, and clinical teams
Preferred
Experience in healthcare, medical devices, wellness, or regulated industries
Background in curriculum design, education, customer success, or behavioral science
Familiarity with HubSpot, Salesforce or similar CRM and marketing automation tools
Understanding of retention levers (adherence, satisfaction, loyalty programs)
Benefits
Health, dental, and vision insurance
401(k) plan plus employer contribution and match
Generous paid leaves such as vacation and sick leave, including paid volunteer time
Company
Inogen
Inogen is a manufacturer and an accredited homecare provider dedicated to oxygen therapy.
501-1000 employees
H1B Sponsorship
Inogen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (3)
2022 (6)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$73.27MKey Investors
Yuwell MedicalNovo HoldingsVersant Ventures
2025-01-26Post Ipo Equity
2014-02-21IPO
2012-04-12Series Unknown· $20M
Leadership Team
Kevin Smith
President, CEO and Director
Michael Bourque
Executive VP and Chief Financial Officer
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Company data provided by crunchbase