Broadband Dynamics ยท 2 months ago
Telecom NOC Support Technician II
United States
Full-time
Remote
Entry, Mid Level
2+ years expBroadband Dynamics is a rapidly growing telecommunications carrier and software company that provides Voice services and Voice-centric Software as a Service (SaaS) applications to large enterprise customers worldwide. They are seeking a Telecom NOC Support Technician II to support customers and ensure network reliability by monitoring alerts, responding to customer requests, and resolving technical issues efficiently.
BroadcastingTelecommunications
Responsibilities
Provide technical support for customers by monitoring network systems and responding to alerts and incidents
Investigate and troubleshoot Cloud PBX, UCaaS, and CCaaS service issues
Pull and analyze Call Detail Records (CDRs) to identify and resolve service-impacting problems
Respond to incoming customer requests via phone, email, and ticketing systems
Collaborate with internal teams to escalate and resolve network or voice-related issues
Maintain detailed and accurate documentation throughout the troubleshooting process
Demonstrate professionalism and clear communication in all customer and vendor interactions
Support a 24/7 operations environment with occasional weekend, holiday, or off-hour shifts as needed
Qualification
Required
2-5 years of hands-on experience working in a telecommunications Network Operations Center (NOC) supporting voice and data services
Solid understanding of Voice over IP (VoIP) technologies and network operations
Working knowledge of SIP and TCP/IP protocols, including the ability to troubleshoot and resolve related issues
Proficiency in Excel and strong documentation skills
Demonstrated analytical, troubleshooting, and problem-solving abilities with close attention to detail
Strong verbal and written communication skills with the ability to interact effectively with customers, vendors, and internal teams
Proven ability to manage multiple priorities in a fast-paced environment and see tasks through to resolution
Self-motivated and dependable with a positive, can-do attitude and a strong commitment to operational excellence and customer satisfaction
Preferred
Experience with Cloud PBX, UCaaS, and CCaaS platforms
Hands-on experience with Sansay SBC, Juniper, and Adtran equipment
Familiarity with SolarWinds monitoring tools
Technical background in cloud or voice network environments
Benefits
An opportunity to join an innovative telecommunications and SaaS organization.
Exposure to advanced voice and cloud technologies.
Opportunities for professional growth and development.
Company
Broadband Dynamics
Broadband Dynamics is a fully redundant, delivering its clients the highest levels of network quality and reliability.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase