eos Products · 13 hours ago
Order to Delivery Specialist
eos Products is an iconic beauty brand that was founded on an innovative and entrepreneurial spirit. The Order to Delivery Specialist will be responsible for managing allocation of orders and providing sales and operations support, ensuring timely and accurate processing of customer orders and communication with various teams.
Consumer Goods
Responsibilities
Daily reporting and analysis of sales reporting
Pick & Pack of orders, order processing
Ensure account reconciliations
Assure timely and accurate invoicing
Clearing any order errors
Processing EDI files
Manage day to day execution of operations to ensure customer orders are received through EDI, processed into SAP and exported to warehouse
Monitor Open order reports
Manage resolution of issues that arise between warehouse, Sales & Operations team
Clear communication with Sales managers
Manage movements of good from warehouse to customer
Ensure orders are processed timely and accurately
Communicate with warehouse regarding ASN’s and other retailer requirements
Ensure PO changes due to stock issues are communicated to sales and customers as needed
Chargeback Management
Qualification
Required
Bachelor's degree in relevant field or related job experience
2-4 years' experience in Customer Service, Logistics, or Operations
SAP user
Advanced excel user
System savvy
Data manipulation, analytical
Communication skills
Able to efficiently and effectively build and handle multiple relationships
Able to drive a cross functional team for a solution
Sense of urgency and 'Can do' approach