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Metro Inc. · 1 month ago

Transit Operations Division Supervisor - Clerks

Cincinnati, OH

Full-time

Onsite

Mid Level

3+ years exp

Metro is seeking a Clerk Supervisor position that supervises daily street service operations and customer service issues. The role involves managing staff, overseeing operations, and ensuring effective service delivery in the assigned sector.

GroceryRetail

Responsibilities

Provides responsible supervisory work functioning as a Transit Supervisor - Clerks. Assists and Supervises the Division Clerks

Manage, lead, motivate, and direct staff

Supervise assigned operators and give direction, coaching and discipline when appropriate

Manage operator attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs

Prepares and approves time, audit operator payroll discrepancies, manage discipline, and reports findings to Division Manager (Superintendent)

Determine daily staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller positions

Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives

Suggest training, professional development and promotional opportunities to Transportation Leadership

Supervise board pick

Oversee and supervise getting headways ready for operators and sub operators, assign all operators serving on show-up duty their respective routes and all other daily functions of division clerks

Perform other duties as assigned

Qualification

Employee DevelopmentLeadershipCustomer FocusTrapeze softwareClass B CDLComputer SkillsCommunication SkillsProblem-solvingProject Management

Required

Provides responsible supervisory work functioning as a Transit Supervisor - Clerks

Assists and Supervises the Division Clerks

Manage, lead, motivate, and direct staff

Supervise assigned operators and give direction, coaching and discipline when appropriate

Manage operator attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs

Prepares and approves time, audit operator payroll discrepancies, manage discipline, and reports findings to Division Manager (Superintendent)

Determine daily staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller positions

Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives

Suggest training, professional development and promotional opportunities to Transportation Leadership

Supervise board pick

Oversee and supervise getting headways ready for operators and sub operators, assign all operators serving on show-up duty their respective routes and all other daily functions of division clerks

Perform other duties as assigned

Excellent verbal, writing and non-verbal skills

Excellent problem-solving skills and a desire to exceed customer expectations

Competent in assessing employee skills: coaches, delegates, and supports employee development

Energetic, innovative self-starter, committed to continuous improvement and creative problem solving

Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources

Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills

Class B CDL (Commercial Driver's License) with passenger and airbrake endorsements required