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DuckDuckGo · 1 month ago

Senior Product Researcher

United States

Full-time

Hybrid

Senior Level

$178K/yr - $178K/yr

6+ years exp

DuckDuckGo is an online protection company on a mission to raise the standard of trust online. They are seeking a Senior Product Researcher to lead UX research that informs product decisions and enhances user experience across their privacy solutions.

InternetPrivacySearch Engine

Growth Opportunities

Responsibilities

Help shape our all-in-one privacy solution and join our mission to show the world that protecting your privacy online can be simple

Have a voice in high-impact product decisions and lead projects that scale across millions of users

Work closely with cross-functional teams, including engineers, product managers, and designers, to seek out UX improvements that directly impact user retention, growth, and long-term sentiment

Work with vague problems like What do Android users expect from their browser’s bookmark function? and Why don’t some people notice the search box on our homepage?

Question the validity of those problems to begin with and use mixed methods research to ensure that our insights are aligned with success metrics to validate product improvements

Help us raise the bar for our products by understanding our users, their challenges, and how to connect our business goals with a delightful user experience through qualitative and quantitative research

Be a proactive coordinator, working with product owners to integrate research into upcoming roadmaps that address critical user problems

Generate both short and long-term research plans to understand critical user and product challenges

Manage projects of varying complexity, while working transparently and collaborating with cross-functional stakeholders

Execute diary studies, in-depth interviews, and usability testing from start to finish

Run and analyze mid- to high-complexity quantitative research, including survey questionnaires

Combine quantitative data with qualitative insights to create well-rounded user stories that inform high-impact product recommendations

Define success criteria that can be used to evaluate progress toward opportunities as an outcome of your research

Present research findings in a concise, written format that recommends follow-up projects and drives decisions

Answer probing questions about your research findings

Learn about competitor insights and ambiguous problems to help identify which opportunity to pursue next

Define hypotheses and success metrics that keep our work objective and align cross-functional stakeholders

Qualification

Qualitative researchQuantitative researchProject managementUser experience (UX)Data analysisCommunication skillsCollaborationProblem-solving

Required

6+ years of experience in research-related roles, including 2+ years in senior-level research-related positions at significant global consumer brands

You're a proactive coordinator, working with product owners to integrate research into upcoming roadmaps that address critical user problems

Ability to generate both short and long-term research plans to understand critical user and product challenges

Proficiency in managing projects of varying complexity, while working transparently and collaborating with cross-functional stakeholders

Expertise in hands-on qualitative research skills, namely executing diary studies, in-depth interviews, and usability testing from start to finish

Ability to run and analyze mid- to high-complexity quantitative research, including survey questionnaires

Proven experience combining quantitative data with qualitative insights to create well-rounded user stories that inform high-impact product recommendations

As an outcome of your research, you not only recommend opportunities to pursue further, you also define success criteria that can be used to evaluate progress toward those opportunities

Expertise in presenting research findings in a concise, written format that recommends follow-up projects and drives decisions

High level of comfort answering probing questions about your research findings

Eagerness to learn about competitor insights and ambiguous problems to help identify which opportunity to pursue next

Ability to define hypotheses and success metrics that keep our work objective and align cross-functional stakeholders