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Revel Staffing · 1 month ago

IT Help Desk Specialist

Westmont, Illinois, United States

Full-time

Hybrid

Entry Level

1+ years exp

Revel Staffing is a leading technology solutions provider in the engineering software industry, seeking an IT Help Desk Specialist. This role involves providing first-line technical support, troubleshooting various IT issues, and managing user onboarding and support resources.

Staffing & Recruiting

Responsibilities

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices

Troubleshoot and resolve hardware, software, network, and infrastructure issues

Configure, deploy, and track desktops, laptops, and peripherals

Manage user onboarding/offboarding, hardware procurement, and system documentation

Provide user training and create support resources

Collaborate with vendors and internal stakeholders to maintain high service levels

Qualification

Technical support experienceTroubleshooting skillsDataClear CertificationWindows/Mac hardwareMS Office 365Network connectivityCustomer serviceTechnical explanationIT equipment handling

Required

Associate degree in Computer Science, Information Technology, or equivalent work experience

DataClear Certification (or equivalent recognized data-security credential) required

Minimum 1 year of technical support or help-desk experience

Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)

Excellent customer service and ability to explain technical concepts to non-technical users

Ability to lift and carry IT equipment up to 50 lbs