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Revel Staffing · 1 month ago

IT Support \- Help Desk Analyst

Los Angeles, California, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Revel Staffing is conducting a confidential search for an experienced IT Helpdesk Analyst to provide end-user support and maintain secure technology operations in a dynamic, global environment. The role involves troubleshooting, system administration, and implementing technology projects while ensuring compliance with organizational and regulatory requirements.

Staffing & Recruiting

Responsibilities

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues

Administer and secure office infrastructure, networks, and collaboration tools

Support daily IT operations across multiple office locations, including global entities

Implement technology projects as directed by IT leadership to align with organizational goals

Provide technical training and support to staff on operating systems, tools, and security practices

Manage onboarding/offboarding, including account setup, passwords, and system access

Maintain inventory of IT assets, equipment, and licenses

Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices

Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS

Monitor and deploy system updates, patches, and security enhancements

Ensure all systems and user activity remain compliant with organizational and regulatory requirements

Qualification

IT helpdesk experienceHardware troubleshootingSoftware troubleshootingNetwork troubleshootingWindows experienceMacOS experienceCloud-based systemsTicketing platformsDirectory servicesCustomer service skillsTask prioritizationCommunication skillsOrganizational skillsAttention to detailIndependent work