Crystal Cruises · 6 hours ago
Reservations Admin
Aventura, FL
Full-time
Onsite
Mid Level
3+ years expCrystal Cruises is a prominent player in the cruise industry, and they are seeking a Reservations Administrator to provide administrative support for the efficient operation of their Global Direct Consumer/Trade Reservations Department. The role involves maintaining communication, performing administrative tasks, and ensuring a seamless experience for guests and reservation agents.
Food and BeverageHospitalityLeisureTravel
Responsibilities
Maintain polite and professional communication via phone and email. Provides information by answering questions and requests
Performs administrative tasks, such as conducting research and complying with company policies when emails are being escalated or any other requests to Res Admin inbox
Anticipates the needs of others to ensure a seamless and positive experience. Supports department by performing tasks related to organization and effective communication
Display superior phone etiquette, meticulous record-keeping, and diligent follow-up skills, ensuring seamless communication and personalized attention to detail
Collaborate seamlessly with key departments, fostering optimal performance and smooth operations throughout and needs extensive systems and policy knowledge
Prioritize and complete assigned projects in a timely manner, meeting the expectations of the Reservation Manager and Executive Team Members
Maintain a comprehensive knowledge of all aspects of our luxury ships, enabling you to provide accurate and detailed information to guests
Uphold an unwavering commitment to our mission of Satisfaction, ensuring every interaction reflects our dedication to exceeding guest expectations
Continues to perform Reservations duties: taking incoming calls, following up with options created and making that is following the quality assurance standards
Perform other duties as directed by the Manager
Qualification
Required
Minimum of three years in the cruise industry
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs
Must be highly detailed-oriented with strong organizational and follow-up skills
Team player with a positive attitude who works well cross-functionally
Resourceful, creative self-starter who takes initiative to learn processes and get things done with little supervision
Ability to multi-task and thrive in a fast-paced environment where strategic brand-building efforts are priority
Preferred
Start-up experience a plus
Company
Crystal Cruises
Begin a new story with Crystal Cruises, the World's Most Awarded Luxury Cruise Line.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Townsley
Vice President, Sales & Trade Partnerships
Recent News
PR Newswire
2025-11-19
Morningstar.com
2025-08-04
Morningstar.com
2025-08-02
Company data provided by crunchbase