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Canoe Intelligence · 1 month ago

Client Support Analyst

Jacksonville, NY

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $80K/yr

Canoe Intelligence is reimagining alternative investment data processes for leading institutional investors. As a Client Support Analyst, you will manage client inquiries, educate clients on Canoe's technology, and collaborate with various teams to enhance client experience and streamline processes.

AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceData ManagementFinTechMachine LearningSaaS

Responsibilities

Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows

Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training

Work cross-functionally with Canoe teams to solve client inquiries and streamline processes

Respond to client inquiries in a consistent, concise and timely manner

Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs

Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data

Facilitate enhanced client experience by contributing videos and articles to Canoe’s Help Center

Conduct client trainings focused on foundational functionality and best practices

Qualification

Client Support toolingTechnical troubleshootingAnalytical skillsAI initiativesResourcefulnessClient-centricCollaborationProblem-solvingDetail-oriented

Required

Client-centric; a genuine interest to deliver results for customers

Enjoys working in a collaborative environment, sharing best practices, and supporting teammates

Analytical, data-driven self-starter that is detailed-oriented and resourceful

Problem-solver who thrives in diving into details when required

Technically Proficient; able to troubleshoot technical issues and relay technical information in a digestible manner

Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future

Preferred

Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce CRM, Jira, Confluence, Snowflake, Datadog

Knowledge of alternative investments

Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services

Benefits

Medical, dental, vision benefits

Flexible PTO

401(k)

Flexible work from home policy

Home office stipend

Employee Assistance Program

Gym/Wifi reimbursement

Education assistance

Parental Leave

Company

Canoe Intelligence

Canoe has reimagined the future of alternative investments with cloud-based, machine-learning technology for document collection, data extraction, and data science initiatives.

Founded in 2013