All Ways Caring HomeCare · 2 days ago
Customer Service Supervisor / Human Resources Recruitment Coordinator
San Luis Obispo, CA
Full-time
Onsite
Entry, Mid Level
$20/hr - $21/hr
2+ years expAll Ways Caring HomeCare is dedicated to delivering quality, compassionate, and individualized care to those in need. The Customer Service Supervisor/HR Designee is responsible for coordinating care and customer service for clients, as well as providing support in employee recruitment and HR compliance.
Elder CareHealth CareWellness
Responsibilities
Understands and ensures adherence to the agreed plan of care for each client in your caseload
Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
Monitors and escalates changes in client’s plan of care, services or condition
Ensures proper documentation and record-keeping for agency payers
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
Coordinates or supports new hire on-boarding as well as employee exit meetings
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
Coordinates Personnel Action Forms (PAF) for assigned service site(s)
Ensures compliance with federal, state, and local employment laws and regulations
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
Other duties as assigned
Qualification
Required
High school diploma or GED
Two or more years of community service, client service or staffing experience
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
Ability to make decisions quickly, and manage confidential information
Excellent customer service skills and experience working with the public in a friendly and professional manner
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
Minimal travel may be required
Preferred
some college coursework or Associates degree
One to two years of Human Resources with high volume recruiting experience
One to two years in a supervisory role
Prior experience delivering services to the elderly, disabled, or developmentally disabled
Company
All Ways Caring HomeCare
All Ways Caring HomeCare is dedicated to creating and nurturing self-esteem for all persons involved in the community of caring.
10001+ employees
Funding
Current Stage
Late StageRecent News
Idaho Business Review
2025-05-24
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