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ServiceLink · 1 month ago

Employee Experience Specialist, Employee Engagement

US-PA-Moon Township

Full-time

Hybrid

Mid Level

$55K/yr - $60K/yr

3+ years exp

ServiceLink is committed to providing a positive and inclusive employee experience. The Employee Experience Specialist will manage employee engagement programs and initiatives, collaborating with various departments to enhance the overall employee experience and foster a strong company culture.

Asset ManagementFinancial ServicesInsurance

Responsibilities

Manage all employee experience and engagement programs and initiatives for all of ServiceLink, companywide

Partner closely with Marketing to build content that engages, inspires and calls employees to action

Create meaningful opportunities that encourage use of our collaboration spaces while helping our distributed workforce to feel connected no matter where they are

Work collaboratively in partnership with Shared Services and business owners to ensure a cohesive employee experience

Work with the VP of Recruiting and Employee Engagement, and Director, Employee Experience & Inclusion to iteratively design, implement, and manage ServiceLink’s internal employee strategy; ensure alignment with the organization and overall core values

Lead and execute large internal events such as the Fall Festival and Spring Social, and smaller month-to-month activities in the office for employees to participate and connect. Coordinate logistics, event experience and design, budgets, vendors, cross-department stakeholders and employee volunteers

Identify creative, innovative, and high-impact ways to engage with employees both in-person and remotely

Work with the Director, Employee Experience and Inclusion to review or update policies including but not limited to inclusive practices that enhance the employee experience

Work with stakeholders to address key needs around change management and culture using data collection systems such as employee surveys, round-tables, focus groups, and other available channels

Produce and maintain monthly and quarterly performance scorecard reporting; track metrics to measure program effectiveness and drive directional planning and outcomes

Maintain departmental project plan; manage deadlines and deliverables; monitor for workflow bottlenecks and inefficiencies, reprioritize items and allocate resources as necessary

Conduct research and follow current human capital trends; identify new software which enables better department administration to enhance the employee experience

Serve as a trusted representative for our company culture, helping to ensure alignment between the established company objectives for Employee Engagement and the employee experience at ServiceLink

Collaborate with Shared Services partners and business stakeholders to design thoughtful initiatives that foster engagement through the entire employee life cycle

Partner with and coach leaders and people managers to embed engagement and recognition initiatives and practices into organizational processes

Consult directly with senior management to provide customized engagement recommendations for their line of business; provide directional support and resources as necessary

Write, edit, and distribute clear, engaging/compelling and timely internal communications that inform and inspire employees, independently or in partnership with Marketing Internal Communications

Partner with Employee Engagement leadership and Marketing Internal Communications to align strategic messaging across several internal channels with a focus on clarity, awareness, and an engaging tone

Collaborate with and take direction from the Director, Employee Experience and Inclusion to execute external strategic community partnerships and volunteer activities

Foster and maintain relationships with external partners including community and professional associations; explore and expand partnerships beyond current footprint

Effectively manage budgeted costs and spend

Qualification

Employee engagement programsEvent planningProject managementMicrosoft OfficeEmployee centric softwareCommunication skillsOrganizational skillsCollaborationAdaptability

Required

3+ years of progressive experience managing multiple projects simultaneously in employee engagement, experience, or a related role within a medium to large corporate setting

Demonstrated experience planning and hosting employee events or programs with measurable engagement outcomes

Strong writing and storytelling ability – able to translate strategy into compelling communication; People-focused communicator who can connect with employees at all levels of the organization

Experience and/or transferrable knowledge and understanding of employee centric software systems for programs related to mentorship, surveys, recognition platforms

Exceptional time management, organization, and attention to detail

Self-starter who works independently yet thrives in a collaborative team environment

Comfortable working in a fast-paced, evolving setting with a positive outlook and open/flexible approach to organizational change management

Intermediate to expert level Microsoft Office skills: Excel, PowerPoint, Forms, Word, SharePoint, Teams, Outlook

Exceptional organizational, written, and verbal communication skills; strong technical, analytical program and project management skills

Ability to manage competing demands and to remain adaptable and flexible to meet ever changing business needs

Ability to interact, influence and build trust with all levels of the organization

A high-level of professionalism, resourcefulness, discretion, tact, and integrity

Self-motivated, collaborative, positive, driven and energetic with an exceptional work ethic; solid decision-making skills

Preferred

Bachelors degree in Human Resources, Business Administration, Organizational Psychology/Leadership, Communications, or other strong people-focused related fields preferred

Solid understanding of laws and regulations applicable to employment and equal employment opportunity preferred