NISC · 1 month ago
Support Specialist - Asset & Ticket Management
Mandan, ND
Full-time
Hybrid
Entry Level
1+ years expNISC is a technology leader in providing enterprise-level software solutions for energy cooperatives and communication organizations. The Support Specialist role involves troubleshooting and supporting NISC’s Asset Management and Ticket Management applications, assisting Members through various communication channels, and ensuring successful resolution of issues.
ComputerSoftware
Responsibilities
Provide superior customer support to internal and external customers in all aspects of application support
Prepare cases and follow-up to resolution
Assist in performing research of basic level application problems, resolve issues for Member/Customers
May deliver training to Member/Customers remotely
Commitment to NISC’s Statement of Shared Values
Other duties as assigned
Qualification
Required
Candidates need to be local to the Bismarck/Mandan area and able to work on-site during the week
Provide superior customer support to internal and external customers in all aspects of application support
Prepare cases and follow-up to resolution
Assist in performing research of basic level application problems, resolve issues for Member/Customers
May deliver training to Member/Customers remotely
Commitment to NISC's Statement of Shared Values
Ability to travel as often as necessary to meet the goals and objectives of the position
Preferred
1+ years of related experience preferred
Basic level knowledge of business-related software applications and services
Basic level knowledge of the Energy and/or Communications industries
Strong verbal and written communication skills
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers
Basic level research and problem-solving skills with a strong attention to detail
Basic ability to troubleshoot
Basic level ability to demonstrate initiative & accountability
Basic level ability to multi-task and time manage
Bachelor's Degree in a business-related field or equivalent experience
Company
NISC
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.
1001-5000 employees
H1B Sponsorship
NISC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
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Recent News
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