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Mary Washington Healthcare · 1 month ago

Imaging Support Services Supervisor-Embrey Mill (Stafford) and King George-Full Time Days

Fredericksburg, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Mary Washington Healthcare is dedicated to making a difference in the community, and they are seeking an Imaging Support Services Supervisor to manage daily processes and ensure compliance with policies and regulations. The role involves overseeing operations, managing departmental resources, and maintaining high levels of customer satisfaction in imaging services.

Health CareHospital

Responsibilities

Performs leadership functions that support the goals of Medical Imaging of Fredericksburg (MIF, LLC) and the mission, vision, and values of Mary Washington Healthcare

Oversees operations and manages the departmental resources to assure efficient and effective performance of services provided for area(s) overseen

Assists management in developing, administering, and monitoring the departmental budget to ensure cost-effective operations within authorized budget allocations

Completes all required annual competencies for assigned areas

Receptionist, File Room/Archive, Insurance Verification and Scheduling

Organizes, prioritizes, and assigns tasks of support Associates based on customer needs and degree of urgency

Monitors work flow to maximize productivity, efficiency, and customer satisfaction

Maintains an organized and efficient reception area

Monitors patient schedules, workflow, and activities of all Radiology sub-sections to assure a smooth and coordinated traffic flow

Assures that patients, family members, and Associates are kept informed of activities and delays

Provides ongoing follow-up regarding patient delays for patients who have waited more than twenty (15) minutes past their scheduled exam times

Assists with the development, revision, and enforcement of departmental policies, procedures, protocols, and standards to ensure quality care, efficiency, and procedural compliance

Initiates Performance Improvement activities for Support Services utilizing the FOCUS PDCA (Plan, Do, Check, Act) approach to improvement

Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner

Addresses customers’ needs efficiently, effectively, and confidentially

Answers telephones courteously, professionally, and by the third ring

Screens and transfers telephone calls or takes messages as appropriate to facilitate effective Radiology communications

Responds to all requests for assistance, or information efficiently, effectively, and confidentially

Conducts subject research, evaluates, recommends, and implements new programs, services, technologies, and operational tools with the MIF, LLC Management Team and fellow supervisors

Maintains a safe environment for patients, personnel, and visitors by requiring and supporting the establishment, maintenance, and education of effective safety management program

Maintains an adequate inventory of supplies and materials by reporting inventory depletion and restocking to ensure their continued availability and non-interruption of services

Performs other related duties as assigned