CREO · 1 month ago
IT Senior Analyst, Managed Technical Services
Durham, NC
Full-time
Onsite
Mid, Senior Level
2+ years expCREO is a company focused on providing innovative technology solutions. As a Senior Analyst on the Technology Strategy and Solutions team, you will lead key IT projects, utilizing advanced technology and data analysis to enhance client business operations.
Non Profit
Responsibilities
Support senior staff across multiple IT projects and clients
Take ownership of key IT-related workstreams and manage work on multiple projects with a higher degree of independence
Work alongside senior staff to deliver high-impact technical solutions and consistently exceed client expectations
Your initiative and proactive contributions will be essential in driving project success, while continuously developing your consulting, technical, communication and leadership skills
Maintain personal billable utilization at the rate of 1700 hours per year
Travel to CREO client sites in North Carolina’s Research Triangle area or occasionally interstate
Prepare client-ready IT deliverables with autonomy
Design visually compelling and insightful presentations and reports, translating complex technical information into clear, actionable insights
Prepare detailed spreadsheets, PowerPoint decks, and status reports
Ensure that all deliverables are polished, professional, and aligned with client needs
Collect data for analysis of business problems
Take a lead role in gathering, organizing, and analyzing data to address business challenges from an IT perspective
Work with clients to understand their technical requirements, conduct research, and synthesize information to inform technology-related recommendations
Build Excel models to analyze IT-related data, such as system performance metrics, cost reduction, network optimization, and user engagement
Conduct vendor interviews, create IT-related surveys, and develop reports that provide valuable insights for client decision-making
Record information and drive communication
Lead the documentation of key takeaways from internal and client meetings, particularly those focused on IT-related discussions
Communicate concisely and proactively, to ensure that all stakeholders, both technical and non-technical, are informed and aligned
Effective communication, both written and verbal, will be key in keeping the project team aligned, ensuring technical solutions are clearly communicated, and tracking action items and project progress
Qualification
Required
2-5 years of relevant experience
Local to Durham, NC area
Experience with Microsoft M365
Experience managing laptops and other hardware
Bachelor's degree in relevant field
Strong verbal and writing skills
Demonstrated expertise in Excel, PowerPoint, Word, and Outlook including advanced experience with Excel and PowerPoint
Ability to work on tight deadlines, multi-task, and manage multiple shifting priorities
A keen eye for and attention to detail
Preferred
Experience with additional cloud platforms is an advantage
Experience with ITIL and ITSM systems (eg Fresh Service or Service Now) is an advantage
Company
CREO
CREO is a 501(c)(3) not-for-profit organization that is helping mobilize more private capital into low-carbon and resource-efficient solutions by working with a network of qualified family offices, private investors, and advisors focused on collaboratively developing and investing in the global environmental marketplace.
11-50 employees
H1B Sponsorship
CREO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
Funding
Current Stage
Early StageLeadership Team
Régine Clément
President and Chief Executive Officer
Recent News
New Private Markets
2025-09-24
Company data provided by crunchbase