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Wickeder Group │ Engineered Materials Solutions · 1 month ago

Inside Sales Representative - Onsite

Attleboro, MA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Engineered Materials Solutions, LLC Wickeder Group is seeking an Inside Sales Representative to join their sales team. The role involves driving revenue growth by engaging with potential customers, managing customer orders, and providing tailored solutions through extensive product offerings.

JewelryManufacturingSales

Responsibilities

Provides sales and service to existing accounts

Makes outbound lead follow-up calls to potential and existing customers

Active development of new accounts by cold calls to make contact with potential customers

Responds to customer demands by corrective actions, cost reductions and/or making improvement as necessary

Achieves set RMA goals

Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained

Reviews customer purchase order/forecast

Serve as primary liaison with customer (external) and planners (internal) so that any and all questions on order status can be resolved in a prompt and courteous manner

Maintain customer (master) information and pricing

Creates credit/debit memos and forward information to Finance

Maintains customer certification requirements

Liaison with shippers and packers on any issues related to customer packaging, special handling/labeling instructions, shipping instructions

Acts as administrator and primary contact for customer portal questions and concerns

Enters Customer Concerns as received

Other duties as assigned