Caps Direct · 4 weeks ago
Sales & Merchandising Coordinator
Leawood, KS
Full-time
Onsite
New Grad, Entry Level
0+ years expCaps Direct is seeking a Sales & Merchandising Coordinator to support their merchandising team through account management and product development coordination. The role involves managing accounts, assisting senior team members, and ensuring customer satisfaction in a fast-paced environment.
Consumer GoodsFashionMarketing
Hiring Manager
Alisha Davis
Responsibilities
Manage emerging and growth accounts, focusing on accurate order execution, follow-up, and customer satisfaction
Serve as a secondary contact for larger or strategic accounts, supporting Merchandisers and Strategic Account Managers
Communicate professionally with customers regarding order status, sample approvals, and delivery timelines
Build relationships that reinforce trust, responsiveness, and service excellence
Create and maintain Bills of Materials (BOMs) for quick-turn styles and custom programs, ensuring data accuracy
Partner with design and sourcing teams to facilitate product development tasks including quote sheets, spec sheets, and sample tracking
Support internal and customer-facing product presentations and assist in compiling merchandising documentation
Monitor order progress from development to delivery, identifying and escalating delays or production challenges
Coordinate closely with operations, logistics, and warehouse teams to ensure on-time delivery and system accuracy
Maintain Time & Action (TNA) calendars and track critical path milestones to ensure alignment across teams
Assist Senior Merchandisers and Key Account Managers with administrative needs such as reporting, meeting prep, and file management
Manage sample logistics, including organization, packaging, shipping, and inventory upkeep
Contribute to internal projects, customer visits, and team presentations as needed
Qualification
Required
Bachelor's degree in Merchandising, Business, Fashion, or related field
0-2 years of experience in merchandising, account management, or product development (apparel or consumer goods industry a plus)
Strong attention to detail, organization, and multitasking abilities
Strong communication and relationship-building skills
Ability to thrive in a collaborative, deadline-driven environment
Preferred
Proficiency in Microsoft Office Suite (Excel, PowerPoint)
Experience with PLM or ERP systems
Benefits
Health
Dental
Vision
Life
STD / LTD
Long Term Care
401K with Employer Match
PTO (including Paid Holidays)
Event Tickets
Employee Discounts
Company
Caps Direct
Caps Direct is a marketing company that designs custom headwear and accessories.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase