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Chase · 2 months ago

Client Solutions Architect - Payments - Vice President

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid, Senior Level

$104K/yr - $170K/yr

5+ years exp

Chase is a leading financial services firm, and they are seeking a Client Solutions Architect Manager in their Merchant Services team. This role involves leveraging technical expertise to develop innovative client solutions, collaborating with diverse teams to enhance product adoption and profitability, and ensuring successful implementation of solutions for clients with complex challenges.

BankingFinancial Services

Responsibilities

Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases

Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning

Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions

Identifies and defines development requirements for product design enhancements based on client feedback

Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience, thereby aligning user expectations with product features and capabilities. Collaborate closely with commercialization and go to market to improve product adoption and profitability

Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors to ensure features and capabilities align with expected client behaviors, while also documenting client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on key areas such as experience and UX control, authorization optimization, cost management, ease of integration, and fraud and security

Collaborate with cross functional teams including product, user acceptance testing, operations, servicing, risk and relationship teams to promote product readiness and interoperability as it relates to products and services consumed by our clients

Evaluate and recommends enhancements to product design to ensure it is delivered for scale and supports marketability of the product

Contribute to the development of product documentation, tutorials and knowledge based articles to support customer self service

Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients

Act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams

Qualification

Payments experienceClient solutions architectureAnalytical skillsREST APIsCloud-based solutionsProject management toolsProblem solvingAttention to detailCommunication skillsTeam collaboration

Required

5+ years of experience or equivalent expertise working across a related broad set of products

Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain

Experience supporting Sales in pricing, pipeline planning, and account planning

Experience working with clients in a technology field and interfacing with engineers

Demonstrated ability to define, document and communicate product business requirements as this role requires breaking down and explaining complex technical concepts to both technical and non-technical audiences

Strong problem solving and attention to detail with the ability to think strategically

Proven track record of delivering successful client solutions

Strong analytical skills and the ability to interpret data to make informed decisions

Preferred

3-5 years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences

Degree in marketing, product, computer science

Experience with technologies, REST APIs, HTML, JavaScript, CSS, Python, SQL SOAP, Snowflake, Splunk and/or developing mobile applications and web experiences

Demonstrated ability to manage multiple priorities and work effectively in a fast paced environment

Familiarity with project and program management tools such as Jira or Asana

Expertise with Cloud-based solutions and technologies

Knowledge of industry-specific regulations and compliance requirements