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SouthState Bank · 1 month ago

Deposit Operations CIF Specialist I - Winter Haven

Winter Haven, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

South State Bank is committed to helping customers move forward with a focus on community and personal relationships. The CIF Specialist I is responsible for ensuring the integrity and accuracy of customer records, reviewing legal documentation, and performing maintenance on deposit accounts to mitigate risks and ensure compliance.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Possess a clear understanding of the Bank’s procedures, as well as the documentary requirements for all deposit account types and relationships

Review new accounts opened online or in person to ensure accuracy of documentation, relationships, and required field completion in the core system. Complete various reports for tracking and management review

Identify missing, incomplete, or incorrect documentation or core input errors and create exception notifications to bankers and their direct reports through the Exception Pending Tree

Receive clearing requests of exceptions from bankers to determine if the requirements have been successfully met and remediation of the errors has taken place

Perform functions of maintenance to accounts as needed or requested in the core system. Review account maintenance completed by other operations employees to ensure accuracy and proper documentation

Provide support for the branches through the Service Now platform. Make decisions in accordance with department procedures and contractual documentation, while managing both customer service and risk

Possess the knowledge to be able to advise on specific legal scenarios such as estate distribution, trust certification, power of attorney or guardianship establishment. Must be able to mitigate potential legal risk if requested to review disbursement requests on behalf of beneficiaries

Work closely with other internal departments, branch staff, and the Call Center to complete all requests

Complete all work within the service level agreement to ensure timely input of changes, corrections and review of items originally processed by the branches daily

Ensure compliance with all bank policies and procedures, including a department Attendance Policy

Ability to meet or exceed established annual goals set by management

Ability to meet or exceed productivity goals set by management

Accepts other duties as assigned by the manager or supervisor

Qualification

Retail banking experienceDeposit account knowledgeMicrosoft Office proficiencyAnalytical skillsAttention to detailCommunication skillsOrganizational skillsProblem solving skillsTime management skills

Required

High School Diploma or equivalent is required

Two or more years of prior retail banking and/or branch operations experience is required

Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department