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Milliken & Company · 1 week ago

Customer Service Representative (Bilingual, Spanish-speaking, strongly preferred)

LaGrange, GA

Full-time

Onsite

New Grad, Entry Level

Milliken & Company is a global manufacturing leader focused on materials science and sustainable innovations. They are seeking a Customer Service Representative to ensure effective coordination between the company and its customers, process sales orders, and resolve service issues while maintaining positive business relationships.

ChemicalChemical EngineeringCustomer ServiceHealth CareIndustrialMachinery ManufacturingManufacturingPlastics and Rubber ManufacturingSalesTechnical Support

Responsibilities

Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements

Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery

Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates

Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies

Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations

Participate in special projects and perform additional duties as required

Qualification

BilingualSpanish-speakingSAP experienceCustomer service experienceMS Office proficiencyTeam interactionProblem solvingTime managementAdaptabilityAttention to detailPositive attitude