Amazon · 1 month ago
Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
San Francisco, California, USA
Full-time
Onsite
Senior Level
$138K/yr - $239K/yr
6+ years expAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. As a Senior Customer Success Specialist GenAI, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Develop and execute customized success plans with customer’s enterprise adoption strategy and business goals for respective service domain
Develop and scale customer success programs through respective service domain teams and partner success team
Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption
Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs
As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains
Track and analyze adoption metrics to measure effectiveness and identify areas for improvement
Develop governance frameworks for sustainable adoption at scale across domains
Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization
Drive customer advocacy through success story documentation and advocacy program participation
Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams
Analyze trends in customer requests and pain points to identify potential product improvements
Qualification
Required
Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience as a product manager or owner
5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Travel up to 15% of the time
6+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
Understanding of the Software Development Life Cycle
Preferred
Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application
Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI
Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence
Benefits
Equity
Sign-on payments
Medical
Financial
Other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-17
2026-01-17
Company data provided by crunchbase