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Stirista · 1 month ago

Client Services Specialist

United States

Full-time

Remote

Mid Level

$70K/yr - $85K/yr

3+ years exp

Stirista is seeking a Client Services Specialist to build trust and loyalty with clients by understanding their marketing goals. The role involves collaborating with teams to ensure projects stay on track and recommending strategies for strong ROI on campaigns.

B2BEmail Marketing

Responsibilities

Act as the primary point of contact for your accounts

Facilitate smooth client handoffs from Sales to Client Service and Operations teams

Lead new Account and new Project kickoff meetings to provide clients with a comprehensive, confidence-building onboarding experience

Work alongside operations teams to stay abreast of all account activities. Ensure projects stay on schedule and KPIs are on track. Ensure everything we do is in alignment with overall client objectives and goals

Communicate frequently and proactively. Listen to uncover client needs, anticipate and mitigate potential issues and roadblocks. Share news of our mutual successes

Thoughtfully receive, respond to, and execute requests in a friendly and timely manner

Prepare documentation such as meeting agendas, notes, reports, estimates, proposals, project timelines, monthly or quarterly reviews, etc

Learn from internal subject matter experts about our campaigns and products to deepen your own expertise. You don’t copy and paste internal communication to the client but understand it and meaningfully translate it in a client-friendly way

Qualification

Client communicationCampaign executionProject managementMicrosoft Office SuiteGoogle SuiteData segmentationAttention to detailTeam collaborationCritical thinkingPresentation skills

Required

Ability to function well in a high-paced and at times stressful environment with multiple demands, shifting priorities, ambiguity, and rapid change

Proficient with Microsoft Office Suite, Google Suite, and related software

Communicate (written and oral) with clients and colleagues in an open, clear, friendly, confident manner

Takes initiative, anticipates needs, and recommends solutions proactively

Demonstrates strong attention to detail and a focus on results

Organized and able to manage multiple projects and deadlines at once. Able to prioritize and re-prioritize as new information rolls in

Meet with clients in person, over the phone and through other various contact methods

Ability to translate internal 'technical speak' into client-friendly explanations

Strong sense of accountability and responsibility

Work efficiently alone and collaborate as part of a team

Think critically and objectively. Demonstrate strategic decision-making

Openness to coaching, training, learning on the job, and adapts easily

Comfortable giving presentations

Preferred

Bachelor's degree in a technical or business-related field is preferred

3-5 years' experience in sales, marketing, or related fields

Experience in design and execution of campaigns in different channels: email, CTV/OTT, display, social advertising, programmatic advertising, creative design

Experience in identity data and custom audience segmentation, working with B2B and B2C accounts