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Atlantic Health · 1 month ago

Transformation & Consumer Insights Intern

Morristown, NJ

Internship

Hybrid

Intern

$18/hr - $27/hr

Atlantic Health is one of the leading non-profit health care systems in the nation, and they are seeking a Transformation & Consumer Insights Intern to support the Patient Experience team. This role involves driving strategic improvement efforts that enhance the care experience through data-driven initiatives and consumer feedback.

FitnessHealth CareHospitalMedical

No H1B

Responsibilities

Learn patient experience metrics and core drivers

Support current-state validation, friction analysis, and improvement meetings

Capture notes and track action items for cross-functional initiatives

Map workflows and assists in process documentation to identify improvement opportunities

Contribute to systemwide improvement projects using Lean methodology and PDSSA cycles

Collect, synthesize, and translate patient feedback from surveys, comments, grievances, and web reviews

Ensure accurate and comprehensive capture and categorization of the patient voice

Analyze trends and generate actionable insights to guide improvements and inform leadership

Support creation of dashboards, slides, and reports for leadership and stakeholder communication

Attend Patient Experience huddles and manage follow-up action items

Maintain shared folders, reference libraries, and documentation to support team workflow

Assist with major system initiatives and support Senior Leadership Team deliverables

Qualification

Lean Six SigmaData analysisProcess improvementMicrosoft Office SuiteAnalytical skillsCommunicationOrganizational skillsDetail-oriented

Required

Applicants must currently be enrolled in a full-time accredited public or private College/University

Current undergraduate student ideally pursuing a degree in Engineering, Business Administration, Health Administration, Project Management, Nursing or a similarly related field

Be in good academic standing

Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship

Applicants must be legally authorized to work in the United States as a U.S. citizen or national, asylee, refugee, or lawful permanent resident

Proficient in Microsoft Office Suit (Word, Excel, PowerPoint, Outlook)

Familiarity with Lean Six Sigma (LSS) concepts and process improvement tools

Strong analytical, organizational, and detail-oriented work habits

Data-savvy, able to synthesize complex information into actionable insights

Excellent written and verbal communication skills

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)

Life & AD&D Insurance.

Short-Term and Long-Term Disability (with options to supplement)

403(b) Retirement Plan: Employer match, additional non-elective contribution

PTO & Paid Sick Leave

Tuition Assistance, Advancement & Academic Advising

Parental, Adoption, Surrogacy Leave

Backup and On-Site Childcare

Well-Being Rewards

Employee Assistance Program (EAP)

Fertility Benefits, Healthy Pregnancy Program

Flexible Spending & Commuter Accounts

Pet, Home & Auto, Identity Theft and Legal Insurance

Company

Atlantic Health

Glassdoor4.0

Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area.

Founded in 1996