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HYTORC · 1 month ago

Mobile Service Technician

San Diego, CA

Full-time

Onsite

Mid Level

3+ years exp

HYTORC is the worldwide leader in hydraulic and pneumatic torque wrench manufacturing, focused on engineering new technologies and providing reliable industrial bolting solutions. The Mobile Service Technician will use a service vehicle to expand the company's presence, manage customer tool repair and calibration needs, and serve as a technical consultant while building and maintaining customer relationships.

Manufacturing

Responsibilities

Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business

Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment

Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager

Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments

Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements

Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager

Provide support as needed to territory managers for growth of sales and service opportunities

Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance

Assist in familiarizing and training customers on tool operation and maintenance

Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner

Completes all necessary paperwork for repairs and calibrations

Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment

Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance