Capital Ford of Charlotte · 1 month ago
Automotive Service Advisor
Charlotte, NC, 28213, US
Full-time
Onsite
New Grad, Entry LevelCapital Ford of Charlotte is seeking a skilled and customer-focused Automotive Service Advisor to join our service team. This position requires strong communication, organization, and the ability to guide customers confidently through the service process, ensuring an exceptional service experience.
Retail
Responsibilities
Conduct thorough vehicle walkarounds and gather customer concerns to accurately assess service needs
Clearly explain recommended services, repair options, and associated costs to customers to build trust and transparency
Schedule service appointments and effectively manage the workflow of the service department
Coordinate with technicians to ensure smooth communication and timely completion of all repair work
Address customer inquiries and concerns promptly and professionally, maintaining a high level of satisfaction
Maintain an organized, clean, and safe work area
Perform other duties as assigned
Qualification
Required
Previous experience as an Automotive Service Advisor or similar role within the automotive industry preferred
Strong understanding of automotive systems, diagnostics, and repair processes
Excellent communication and interpersonal skills with the ability to build relationships and deliver exceptional service
Proficiency with software tools used for scheduling, estimating, and invoicing
Valid driver's license with a clean driving record
Ability to pass a pre-employment background check
Benefits
Health Insurance
PTO
401(K)
Company
Capital Ford of Charlotte
Capital Ford of Charlotte is your one stop shop for New Ford vehicles, pre-owned vehicles and car service! Come check us out at 5411 N.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase