Jukebox · 1 month ago
Account Manager - Richmond, BC
Richmond, VA
Full-time
Onsite
Senior Level
5+ years expJukebox is a global leader in premium print, serving clients across Canada and internationally. They are seeking a detail-driven Account Manager to build strong relationships with corporate clients and manage high-value print projects from start to finish, ensuring exceptional customer service and project quality.
E-CommercePrintingPublishing
Responsibilities
Manage and grow a portfolio of assigned corporate and high-value accounts
Respond promptly to daily inquiries and provide accurate print specifications and quotations
Own and clear your Intercom queue by offering fast, helpful communication that meets customer expectations
Consult with clients to develop tailored print solutions based on their needs and timelines
Process orders and quotations for custom projects
Meet with local clients in person at our Richmond headquarters
Represent Jukebox at print industry events and professional networking functions
Collaborate with internal departments to ensure smooth execution of each project
Oversee timelines, specifications, and client communications from start to delivery
Use our custom-built CRM platform to manage accounts and ensure accurate project tracking and reporting
Strengthen and grow existing accounts through long-term relationship building
Help drive awareness of the Jukebox brand within the industry through event attendance and professional engagement
Qualification
Required
Minimum 5 years of experience in the paper and print industry
Minimum 2 years of sales or account management experience in an e-commerce or print environment
Strong understanding of print production including custom formats, premium stocks, and specialty finishes
Proven success managing large-volume, high-value client projects
Experienced in using CRM systems and online communication tools such as Intercom to manage client interactions and project workflows
Excellent verbal and written communication skills
Strong time management, organization, and follow-through
Ability to work independently while also thriving in a team setting
Minimum typing speed of 55 wpm
Comfortable working in a fast-paced environment with tight deadlines
Preferred
Familiarity with Adobe Creative Suite
Knowledge of paper stocks, coatings, and specialty printing techniques
Background in quoting, packaging development, or specialty print consulting
Benefits
Comprehensive benefits package including extended health care and dental care
Paid time off
Team lunches and company events
In-house training on advanced print processes and materials
KPI-driven performance reviews with opportunity for advancement
A collaborative, fast-moving workplace where your contributions make a direct impact
Company
Jukebox
Jukebox empowers people to imagine, create, and print exceptional on-demand products that make a lasting impact.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase