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MassMutual · 2 weeks ago

Travel & Expense Compliance Analyst, Corporate Travel

Springfield, MA

Full-time

Onsite

Entry Level

2+ years exp

MassMutual is a company focused on providing ethical business practices and benefits. The Travel & Expense Compliance Analyst will oversee business travel and expense management activities, ensuring compliance and driving process improvements while collaborating with team members and external vendors.

FinanceFinancial ServicesInsuranceLife InsuranceRetirement

H1B Sponsor Likely

Responsibilities

Process daily expense report audits, utilizing AI and machine learning to identify issues and data trends, ensuring compliance with the policy and best practices

Ensure expense reports remain current through ongoing monitoring and management, enabling traveler’s company issued credit cards to stay current and available

Meet goals and objectives related to accuracy, SLAs, Operational metrics and audit support

Lead for auditing of expense reports, including updating standard operating procedures (SOPs), identifying and implementing process improvements, and reporting on findings, practicing a continuous improvement culture

Manage incoming requests through ServiceNow and emails, ensuring exceptional customer service in a timely manner

Collaborate and cross-train with team members to maintain coverage and deepen understanding of interconnected processes

Work closely with international colleagues to learn and adapt to cultural and governmental requirements, providing backup support as needed

Provide comprehensive reporting on metrics, trends, survey results, and recommended next steps for all audit and query tools

Qualification

Expense report auditingData analysisReporting skillsExcelCustomer servicePowerPointWordAI skillsOrganizational skillsAttention to detailTeam player

Required

High School Diploma or GED

2+ years of customer service, and analysis or auditing experience

Preferred

Bachelor's Degree

Experience with analysis of travel expense data and identify trending and areas of opportunities

Ability to provide accurate and timely reporting

Excel, PowerPoint, Word and AI skills

Be curious

Strong organizational skills and attention to details

A strong sense of urgency, professional and strict adherence to confidential information

Strong team player, with capacity for cross-training opportunities

Benefits

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.

Access to learning content on Degreed and other informational platforms.

Company

MassMutual

Glassdoor3.9

MassMutual is a mutual life insurance company that provides investment management and trust services.

Founded in 1851

Springfield, Massachusetts, USA

5001-10000 employees

https://www.massmutual.com/

H1B Sponsorship

MassMutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (96)

2024 (94)

2023 (66)

2022 (115)

2021 (121)

2020 (73)